topic Re: Onboard ap230 in Aerohive Migrated Content

Onboard ap230

dersini — Mon, 18 Jun 2018 04:53:03 GMT

I tried to add one AP230 to my HM connect instance and received Error 9 The device appears to be in use by another VHM. AP in question was purchased on eBay about a year ago. Please advise.

Thanks,?

Re: Onboard ap230

wwillingham — Mon, 18 Jun 2018 21:17:47 GMT

You're going to have to contact Support. They will have to look up the serial number of the AP so that they can remove it from the VHM that it is currently in to allow you to import it to yours.

Re: Onboard ap230

dersini — Mon, 18 Jun 2018 21:26:34 GMT

What I have is a free HM connect account and thus cannot create support tickets. So the question is would aerohive provide support in this case and few others that have popped up in other parts of the forum?

Re: Onboard ap230

wwillingham — Mon, 18 Jun 2018 21:51:52 GMT

If someone from Aerohive doesn't pop on here to answer, I would just call Support and see what they say. It can't hurt to try.

Re: Onboard ap230

jose_gonzalez — Tue, 19 Jun 2018 04:39:31 GMT

Reset the AP to factory settings. AP documentation is located at docs.aerohive.com. After factory resetting, SSH to the AP. You may need to block Internet access to prevent Aerohive from associating to another customer (redirector.aerohive.com). The default username and password is admin / aerohive. Issue these commands (replace 1.1.1.1 with your Hivemanager IP address). Replace vhm-home home with your Hivemanager vhm name.

no capwap client enable

capwap client server name 1.1.1.1

capwap client vhm-name home

capwap client enable

save config

If your not sure what your VHM name is or IP address, SSH into a functioning AP and issue command:

show capwap client

Re: Onboard ap230

kristopher_gnag — Wed, 20 Jun 2018 02:29:45 GMT

You might also try reaching out to the seller. If the AP is one they used in their hive, ask them to delete it from their account.

Re: Onboard ap230

dersini — Wed, 20 Jun 2018 22:41:19 GMT

Jose,

Does that work with HiveManager Connect or on-prem HM?

Kris,

I bought it refurb from a reseller on ebay.

Re: Onboard ap230

jose_gonzalez — Wed, 20 Jun 2018 23:53:44 GMT

I know it works with on-prem HM, not 100% sure about HiveManager Connect - however regardless if it's on-prem or not, the AP needs to establish a connection using CAPWAP protocol to HM. Do a 'show capwap client' on a functioning AP and follow the commands on my previous post.

Re: Onboard ap230

dersini — Fri, 22 Jun 2018 02:27:56 GMT

Jose,

That would not work with cloud version of HM since APs are registered with HM based on a unique identifier.

Thanks for the suggestion though.

Re: Onboard ap230

xiaoleiq_xie — Fri, 22 Jun 2018 10:26:47 GMT

My AP330 is the same as your problem. Can it be Solved ?

Re: Onboard ap230

samantha_lynn — Mon, 25 Jun 2018 22:22:47 GMT

Hello all, if you have an AP that has a conflicting entry in the redirector (in use by another VHM), please either open a support case if you can or email me the serial number(s) directly at communityhelp@aerohive.com and I'll get those records cleared up for you.

Re: Onboard ap230

dersini — Mon, 25 Jun 2018 22:31:39 GMT

Sam,

That is the information we have been looking for.

Thanks!

Re: Onboard ap230

grant_edwards1 — Thu, 13 Jun 2019 00:29:45 GMT

Hello Sam, I also have the same issue have dropped you an email to the address you mention, many thanks

Re: Onboard ap230

samantha_lynn — Thu, 13 Jun 2019 03:14:49 GMT

Thank you for the email Grant, I've freed your devices up for you at this time. Please don't hesitate to let me know if you have any further issues adding them to your new HiveManager.

Re: Onboard ap230

grant_edwards1 — Thu, 13 Jun 2019 03:16:18 GMT

Thanks Sam, That’s absolutely fantastic, I will let you know if I have any issues.

Regards Grant

Sent from Mail<> for Windows 10

Re: Onboard ap230

VanillaGiant — Sat, 15 Oct 2022 21:54:09 GMT

Hello Sam,

I am having the same issue with an AP230 I purchased used. The serial number is 02301502090560

Can you help me get it released? Thank you.