topic Can't configure AP230 on ExtremeCloud IQ, getting Error 9 in Aerohive Migrated Content

Can't configure AP230 on ExtremeCloud IQ, getting Error 9

rmfalco89 — Wed, 16 Sep 2020 08:25:54 GMT

I bought 3 AP230 on eBay, I created an account on ExtremeCloud IQ, and when I start the configuration by entering the devices SN I get the same error for the 3 of them:

"Error 9: The device appears to be in use by another VIQ."

Here are the serial numbers:

02301404251071

02301404251089

02301404251580

Any advice would be greatly appreciated!

Thank you!

Re: Can't configure AP230 on ExtremeCloud IQ, getting Error 9

SamPirok — Wed, 16 Sep 2020 20:41:54 GMT

Those devices should be free to add to your inventory at this time, could you please try adding them one more time?

Re: Can't configure AP230 on ExtremeCloud IQ, getting Error 9

rmfalco89 — Wed, 16 Sep 2020 23:21:20 GMT

Awesome, thank you so much for the quick turn around!

It worked for 2 of them, but for 02301404251580 it still says “The device appears to be in use by another VIQ.".

Can you please unlock this as well?

Blessings,

Ric

Re: Can't configure AP230 on ExtremeCloud IQ, getting Error 9

SamPirok — Wed, 16 Sep 2020 23:30:22 GMT

My apologies, that last AP should be free now as well.

Re: Can't configure AP230 on ExtremeCloud IQ, getting Error 9

rmfalco89 — Wed, 16 Sep 2020 23:32:29 GMT

No apologies at all, thank you thank you thank you for unlocking them!!

They are all good to go now!

Have a great day,

- Ric