topic Re: Device update failed for AP320 in Aerohive Migrated Content

Device update failed for AP320

mrdam404 — Sun, 01 Mar 2020 08:20:24 GMT

I'm getting this error: The CLI 'save image https://ie.extremecloudiq.com:443/afs-webapp/hiveos/images/AP340-6.5r10.golden.img.S admin VHM-PTFCJSFM password *** basic no-prompt' execute failed, cause by: Because the SSID is already assigned to an interface, it cannot be unbound from the security object.

it is running 4.0r1 now. How can I update it?

Re: Device update failed for AP320

samantha_lynn — Tue, 03 Mar 2020 01:13:54 GMT

Thank you for letting us know, I've emailed you directly with the firmware files you'll need and a guide that reviews how to update the firmware via the APs web UI rather than the GUI. The APs will need to be updated to at least 6.5r3 in order to manage them or update them via the GUI.

Re: Device update failed for AP320

mrdam404 — Tue, 03 Mar 2020 02:16:17 GMT

Thanks for the quick response. Unfortunately I didn't receive your email. Should I supply a different email address?

Re: Device update failed for AP320

samantha_lynn — Tue, 03 Mar 2020 02:19:35 GMT

My apologies, I just sent the email again. If you still don't receive it, please email me at communityhelp@aerohive.com and I'll respond with the firmware files you need.

Re: Device update failed for AP320

mrdam404 — Tue, 03 Mar 2020 06:14:36 GMT

I received the email and updated the devices. All is well now!  Thank you for helping!

Re: Device update failed for AP320

gmnielsen — Wed, 09 Sep 2020 04:46:29 GMT

I have the same issue. My AP230’s are at 6.2r1a and I cannot update them, or use them. All help would be appreciated.

Re: Device update failed for AP320

SamPirok — Wed, 09 Sep 2020 20:59:24 GMT

Hi gmnielsen, you should have the firmware files and instructions for updating in your inbox now. Please let me know if I can help with anything else!