topic Re: How do you view clients on the heat maps? in Aerohive Migrated Content

How do you view clients on the heat maps?

jason_simmons — Fri, 31 May 2019 23:07:44 GMT

I was clicking around in Network 360 several weeks ago and I did something that showed me where some of the wireless clients were connected on the map(s). I haven't been able to find that setting since.

Can someone tell me what I did?

Re: How do you view clients on the heat maps?

samantha_lynn — Sat, 01 Jun 2019 02:12:42 GMT

You'll want to look at the Monitor view within the Maps, and then click on the AP. A small information bubble will come up, which includes an option to See All clients connected. Is that what you were looking for?

Re: How do you view clients on the heat maps?

jason_simmons — Sat, 01 Jun 2019 02:33:26 GMT

Thanks for replying, but no that's not it. It actually showed where the device was on the map, almost like rogue detection. I remember discovering someone connected a Google Home and I was able to track it minutes.

Re: How do you view clients on the heat maps?

samantha_lynn — Wed, 19 Jun 2019 00:53:44 GMT

Thank you for your patience while I looked in to this. If you open a floor map, and go to View Heat Map, then check the box under Device Type for Clients, that should show connected clients on the map.

Is that what you were looking for?

Re: How do you view clients on the heat maps?

jason_simmons — Wed, 19 Jun 2019 10:04:07 GMT

That's not working either.

Re: How do you view clients on the heat maps?

samantha_lynn — Wed, 19 Jun 2019 19:25:11 GMT

Thank you for letting me know. I would recommend opening a support case at this point so our engineers can troubleshooting this with you.

Re: How do you view clients on the heat maps?

damonl — Tue, 17 Dec 2019 06:47:09 GMT

Ever get an answer to this question. Me my guts are very new to this so we are looking at the same question, so you got it I would appreciate if you got it here and shared it with me.

Re: How do you view clients on the heat maps?

jason_simmons — Wed, 18 Dec 2019 00:41:22 GMT

Sam's reply is working for me now. A lot has changed in my environment since I made this post, so I can't tell you if it was code on the APs, an HM/ECIQ upgrade, or a browser update. I've found that browsing the ECIQ using Firefox works better that Chrome.