topic Hello, we have lost the login we used to connect to Hivemanager (forgot to note it down) can someone from aerohive support tell us based on the serial number of an AP, to which email address it is connected, so we can initiate then a password reset? in Aerohive Migrated Content

Hello, we have lost the login we used to connect to Hivemanager (forgot to note it down) can someone from aerohive support tell us based on the serial number of an AP, to which email address it is connected, so we can initiate then a password reset?

support122 — Mon, 28 May 2018 16:16:47 GMT

Hello, we have lost the login we used to connect to Hivemanager (forgot to note it down) can someone from aerohive support tell us based on the serial number of an AP, to which email address it is connected, so we can initiate then a password reset?

Re: Hello, we have lost the login we used to connect to Hivemanager (forgot to note it down) can someone from aerohive support tell us based on the serial number of an AP, to which email address it is connected, so we can initiate then a password reset?

samantha_lynn — Mon, 28 May 2018 19:18:01 GMT

Hello, we can use the serial number to find your VHM ID, and from there we might be able to find the email you used to register. I will say I've never tried before, but we can certainly give it a shot. If you want to provide the serial number I can start checking for you. If you'd rather give the serial number privately, please feel free to email me at communityhelp@aerohive.com.

Re: Hello, we have lost the login we used to connect to Hivemanager (forgot to note it down) can someone from aerohive support tell us based on the serial number of an AP, to which email address it is connected, so we can initiate then a password reset?

samantha_lynn — Mon, 28 May 2018 20:06:17 GMT

Hello, I responded to your email but in case you see this first I just wanted to let you know that I found the email address you registered with, and included that email address in my email response to you.

Re: Hello, we have lost the login we used to connect to Hivemanager (forgot to note it down) can someone from aerohive support tell us based on the serial number of an AP, to which email address it is connected, so we can initiate then a password reset?

support122 — Mon, 28 May 2018 20:23:24 GMT

Hello,

That did the trick! thank you for the help!