topic Re: Connection issues with latest firmware 8.4r10a on AP130 in Aerohive Migrated Content

Connection issues with latest firmware 8.4r10a on AP130

AnonymousM — Fri, 15 Mar 2019 20:38:40 GMT

I just upgraded the firmware to the latest 8.4r10a on an AP130. The AP did not change its position and the connection has been quite good in the areas I'm in.

As for now, I'm experiencing lots of disconnects on some devices like a Google Pixel 2 and an Amazon FireTablet. After the Pixel 2 reconnects, it states that there is no Internet connection via the AP and thus disconnects quite fast. Another device (a laptop) is in the same location and has no packet losses.

Re: Connection issues with latest firmware 8.4r10a on AP130

samantha_lynn — Fri, 15 Mar 2019 21:17:38 GMT

Would you be able to switch to 8.2r5 to see if this resolves the issue? The 8.4r10 release is the feature release, but 8.2r5 is recommended for that version and will be more stable. You can always check the recommended version and the latest version for each model here: https://thehivecommunity.aerohive.com/s/question/0D50c00005jmpq9CAA/aerohive-hiveos-access-point-matrix

Re: Connection issues with latest firmware 8.4r10a on AP130

florian_maier3 — Mon, 08 Apr 2019 18:27:04 GMT

Matthias was the issue resolved with 8.2r5?

I'm experiencing exactly the same but with 8.4r4. Affected devices are Samsung Galaxy and IPhones, notebooks work without issues,

As advised by Sam I'll test with 8.2r5 now.

Re: Connection issues with latest firmware 8.4r10a on AP130

cbinz — Thu, 11 Jul 2019 22:52:23 GMT

Any luck with solving this issue? I've started having this same issue at one of locations.

Re: Connection issues with latest firmware 8.4r10a on AP130

florian_maier3 — Fri, 12 Jul 2019 12:13:08 GMT

The issue is gone since running on 8.2r5. We tried again with 8.4r11 and 10.0r5 but that causes the issue to reappear.

We're going to investigate this now with Aerohive, I'll follow up as soon as I have news.

Re: Connection issues with latest firmware 8.4r10a on AP130

hieu_nguyentron — Sat, 13 Jul 2019 20:14:04 GMT

waiting for good news. Network 360 feature is only available on HiveOS 8.4r8 or greater.

Re: Connection issues with latest firmware 8.4r10a on AP130

florian_maier3 — Mon, 23 Sep 2019 17:44:55 GMT

Short update: the issue is only related to 2.4 radio, as soon as we disable 2.4 on an AP the problem is gone.

They are currently still investigating and collecting logs.