topic Re: Errors in interface after upgrading HMNG to 12.8.3.1 in Aerohive Migrated Content

Errors in interface after upgrading HMNG to 12.8.3.1

tobias_protz — Thu, 28 Mar 2019 16:31:28 GMT

We updated your HMNG to the latest version (12.8.3.1-NGVAFEB19) and the update itself went smooth and fast.

But after logging in again, ticking any checkbox in the "location" sub menu does nothing anymore.

Whenever I switch from "Dashboard" to "Monitor" and back, I am greeted with the EULA screen again. If I tick the checkbox "I Agree" and click on submit, there is a red banner across the top of the screen with the text "an error has occured".

Clearing out the logs and restarting the VM helped nothing.

Does anybode have any idea how we can fix this? We have too many clients, and need to filter based on location.

Re: Errors in interface after upgrading HMNG to 12.8.3.1

samantha_lynn — Thu, 28 Mar 2019 20:36:41 GMT

That sounds like you would want to open a case with technical support so they can troubleshoot the HiveManager deployment. They may need to restart some services on the HiveManager shell or check the resources allocated to the deployment.

Re: Errors in interface after upgrading HMNG to 12.8.3.1

tobias_protz — Thu, 28 Mar 2019 20:41:42 GMT

Thanks Sam,

unfortunately iirc the ability to open cases was revoked from me some time ago because we are not a reseller/deployer, but "end user" - but are doing anything considering our deployment ourselves.

I noticed though that the available version for download for HMNG has increased to 12.8.3.2 - but I couldn't find any patch notes for it. Any chance that some of these problems might be fixed now?

In the past we sometimes had problems after larger upgrades with the databases, but those seemed to repair itself after a few days of use.(probably old, incompatible data being thrown out of the logs).

Re: Errors in interface after upgrading HMNG to 12.8.3.1

samantha_lynn — Thu, 28 Mar 2019 20:45:35 GMT

We are recommending that everyone move to 12.8.3.2 because of some instability in .1, so that would be a great first step. I'll see if I can find the patch notes for you. As for the case, you've purchased partner support so you can open cases with your partner and they can open a case with Aerohive technical support on your behalf if needed (likely will be needed in this case). I'll email you directly in just a moment with some contact information in case you're unsure how to reach your partner to open a case.

Re: Errors in interface after upgrading HMNG to 12.8.3.1

tobias_protz — Thu, 28 Mar 2019 20:50:27 GMT

Not necessary, I have their contact info, but thanks 🙂

Will try the upgrade first then and see how that goes, then move on if necessary.

Re: Errors in interface after upgrading HMNG to 12.8.3.1

tobias_protz — Sat, 30 Mar 2019 01:42:30 GMT

Hi Sam, just FYI the update to 12.8.3.2 did not solve the problem.

I still get the same errors, the red error bar when accepting the EULA, and the inability to filter by clicking on any location. Thankfully, the rest is working.

Will submit a case then 🙂

Re: Errors in interface after upgrading HMNG to 12.8.3.1

tobias_protz — Mon, 01 Apr 2019 20:16:58 GMT

Final update:

Apparently the update DID solve the problem, it just needed some time to work.

I noticed today that the EULA page didn't reappear, and also the filters on the sidebar suddenly startet working again.

So whatever 12.8.3.2 triggered, it needed some time to work (maybe clear some faulty logs?) and it is now running fine again.

Just a heads up for people who might run into similar issues: Let the machine run for 2-3 days and check again.