topic Re: We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis in Aerohive Migrated Content

We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

di — Wed, 24 Jul 2019 14:38:40 GMT

We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

Re: We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

ashley_finch — Wed, 24 Jul 2019 17:26:47 GMT

Hello,

I presume you mean WiFi interface down rather than the AP? If not could you screenshot?

To turn this back on, it depends on the platform you're using (https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using)

Classic:

Monitor > select APs > modify > change admin state to up > Save > select APs again > upload and activate configuration.

NG:

Monitor > select APs > edit > interface settings > wireless interfaces > change the radio status to on > save > update > delta configuration update.

However, these shouldn't have just changed by themselves, is there anyone who may have had access to change this?

Re: We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

di — Wed, 24 Jul 2019 17:40:13 GMT

Hi Finch,

Thanks for your fast reply, I have to try your solution Monitor > select APs > modify > change admin state to up > Save > select APs again > upload and activate configuration.
But no luck. Please refer my attached of my two AP status for your information.

Dennis

Re: We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

di — Wed, 24 Jul 2019 17:44:10 GMT

Hi Finch,

Attached is more screen cap of two AP.

Dennis

Re: We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

ashley_finch — Wed, 24 Jul 2019 17:47:40 GMT

Hi Dennis,

I'm not seeing the attached outputs unfortunately!

Re: We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

di — Wed, 24 Jul 2019 17:54:40 GMT

Hi Finch,

Did you see the picture now??

Dennis

[cid:image001.jpg@01D54251.341A2310]

[cid:image002.jpg@01D54251.341A2310]

[cid:image003.jpg@01D54251.341A2310]

[cid:image004.jpg@01D54251.341A2310]

[cid:image005.jpg@01D54251.341A2310]

[cid:image006.jpg@01D54251.341A2310]

Re: We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

ashley_finch — Wed, 24 Jul 2019 17:57:30 GMT

I can see the links, but these just redirect me to my email! Can you upload the image within the post, rather than attaching it?

Re: We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

di — Wed, 24 Jul 2019 18:03:48 GMT

Uploaded 6 image to you.

Dennis

Re: We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

ashley_finch — Wed, 24 Jul 2019 18:04:26 GMT

Ah okay, so it's not that the WiFi interfaces are down, the CAPWAP connection has been lost.

Do you know if the APs are still powered - such as an LED that's either orange or white?

Has there been any changes to the network or firewall?

You can use this guide to troubleshoot the capwap connection also https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

Re: We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

di — Wed, 24 Jul 2019 18:08:52 GMT

Both AP is still power on and I try to reset the power supply.
The LED is orange.
No any change to the network and firewall.

Still function on this morning, just lost connect before lunch today.

Dennis

Re: We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

ashley_finch — Wed, 24 Jul 2019 18:20:56 GMT

So going back to the symptoms, you say no WiFi signal. By this, can you see the SSIDs being broadcast or not? If yes, can you connect to them? Do you get an IP address? Can you ping the default gateway, dns, out to the internet?

Re: We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

di — Wed, 24 Jul 2019 18:28:57 GMT

No SSID broadcasting, the internet line is work fine after test with my mobile device.

Only two AP cannot connect to internet.

Dennis

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Re: We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

ashley_finch — Wed, 24 Jul 2019 19:41:07 GMT

So the AP is not broadcasting and the APs have no internet access? From the APs (either console or SSH) can you ping the default gateway, DNS, out to the internet?

Re: We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

di — Wed, 24 Jul 2019 19:44:17 GMT

Has left Office will try tomorrow.

Dennis

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