topic Re: Adding serial number results in failed to onboard error in Aerohive Migrated Content

Adding serial number results in failed to onboard error

it20 — Mon, 18 Jun 2018 12:41:58 GMT

Adding serial number results in failed to onboard error

dsouri — Tue, 19 Jun 2018 00:22:28 GMT

Please send us an email to CommunityHelp@Aerohive.com

Include a Picture of the Serial Number, and we can get the AP ready to onboard into your Hivemanager.

Thank you,

David Souri

HiveCommunity Moderator

it20 — Tue, 19 Jun 2018 12:36:08 GMT

David,

Thank you for the reply. Attached you can find the picture of the culprit.

Regards,

Steve

samantha_lynn — Mon, 25 Jun 2018 23:57:51 GMT

Hello, we have removed this serial number from the redirector for you. Is there anything else we can assist with?

it20 — Tue, 26 Jun 2018 14:18:41 GMT

Perfect. I have added it to our hive. Thank you for the assist. That's all for now