topic Re: Clients are disconnected when roaming between ap in Aerohive Migrated Content

Clients are disconnected when roaming between ap

angel_sardon_ma — Fri, 21 Sep 2018 16:02:49 GMT

Hi,

I have a problem with AP130. I have 4 and my clients are disconnected each time that they change of AP.

I dont know if it is a problem of roaming, if I must configure AP as DHCP servers....

I only could see that in the client information show a red dots in "defalt gateway ARP" and "DNS". Could be related? (I attach a screen shot)

When the client is disconnect the only way for reconect it is disable/enable the wifi in the end point user.

Any help will be welcome.

Thanks

Re: Clients are disconnected when roaming between ap

samantha_lynn — Fri, 21 Sep 2018 19:09:50 GMT

You don't need to set your APs up as DHCP servers so long as you have DHCP on your backend, which it looks like you do. There are a few settings that can help with roaming, and I'd like to take a quick look at your current configuration. Would you be able to add slynn@aerohive.com to your HiveManager as an external user? No changes will be made without your express, prior permission, I just want to take a look around your current setting to see what we're starting with here.

Re: Clients are disconnected when roaming between ap

angel_sardon_ma — Fri, 21 Sep 2018 19:15:00 GMT

Hi,

Thank you very much.

Done!! slynn@aerohive.com is add to HiveManager

Thanks in advanced

Re: Clients are disconnected when roaming between ap

samantha_lynn — Fri, 21 Sep 2018 20:09:12 GMT

Thanks very much for giving me access. I just want to be sure I'm looking in the correct instance, can you confirm your Organization Name for me? You can find this in the HiveManager if you click on the silhouette icon in the top right hand corner> Global Settings> Account Details.

Re: Clients are disconnected when roaming between ap

nessar — Mon, 24 Sep 2018 11:48:28 GMT

Dear Sam,

I am also experiencing the same roaming problem.

how to get report like angel's ?

Re: Clients are disconnected when roaming between ap

angel_sardon_ma — Mon, 24 Sep 2018 16:35:15 GMT

Hi Sam,

The Organitation is Mitula Group

[cid:image001.png@01D453FA.A4BEBCC0]

I´m very grateful with your help.

Thanks in advanced

Angel

Re: Clients are disconnected when roaming between ap

samantha_lynn — Tue, 25 Sep 2018 02:08:43 GMT

Thank you for that organization name. I was able to take a look at your configuration which all seemed fine, and then I noticed we were seeing some heavy interference on both radios. I emailed you the details, but we'll want to start working on cleaning up the airspace so we can fully pass traffic.

@Nam Nguyen Thac , if you would like to send me tech data I can let you know what your interference levels look like. If you'd like to try troubleshooting RF interference on your own, here is a guide that can help with that- https://thehivecommunity.aerohive.com/s/article/Radio-Frequency-Interference-NG

Re: Clients are disconnected when roaming between ap

matt_nissen — Wed, 31 Jul 2019 05:59:27 GMT

I'm receiving clients who will have red dots on their Default gateway and dns..... what advise did you give the OP?

Re: Clients are disconnected when roaming between ap

samantha_lynn — Wed, 31 Jul 2019 22:28:23 GMT

Everything I looked at for the interference is detailed in the following guide, along with all of the troubleshooting steps I recommended: https://thehivecommunity.aerohive.com/s/article/Radio-Frequency-Interference-NG

If you'd like to send me tech data from a problematic AP, I can look at the interference levels for you and let you know what I see.