topic Re: Resolution for AP showing error on Hive manager in Aerohive Migrated Content

Resolution for AP showing error on Hive manager

kshah — Fri, 08 Mar 2019 22:56:14 GMT

Hi Team,

On Hive manager One of the AP shows error :

no report statistic period

clock time-zone daylight-saving-time

I have already follow the suggestion but doesn't help :

David Souri (HiveCommunity Moderator)

4 months ago

Hello,

no report statistic period

This disables the statistic period interval to report at. If we SSH to the AP, and try to input that command, we can see how to set it:

AH-017580#report statistic period ?

<number> Enter the time interval (Default: 10 minutes; Supported: 1,

5, 10, 30 or 60 minutes)

I have 6 APs all has same configuration but only this one is showing error.

I have already reboot the APs but doesn't help.

could you please suggest resolution.

regards

kabita

Re: Resolution for AP showing error on Hive manager

samantha_lynn — Fri, 08 Mar 2019 23:04:17 GMT

Could you tell me where you are seeing this error? Or send a screen shot showing the error and what page it's on? Also, would you be able to try pushing a complete configuration out to the AP?

Re: Resolution for AP showing error on Hive manager

kshah — Fri, 08 Mar 2019 23:19:42 GMT

Its on main dashboard page . I have attached for you.

Re: Resolution for AP showing error on Hive manager

samantha_lynn — Fri, 08 Mar 2019 23:25:32 GMT

Thank you for that screen shot. That audit is telling you that there is a difference in the configuration within the HiveManager and on the AP. Those commands you seen when viewing the audit are the commands the HiveManager needs to send to the AP so that they are in sync. Could you try pushing a complete configuration to the AP to see if that clears the audit?

Re: Resolution for AP showing error on Hive manager

kshah — Fri, 08 Mar 2019 23:40:07 GMT

thank you for reply.

I have compare the configuration with other APs , its all same no different.

where do i have to add complete configuration on AP itself or on the Hive manage.

regards

kabita

Re: Resolution for AP showing error on Hive manager

samantha_lynn — Fri, 08 Mar 2019 23:42:54 GMT

To update we'll want to be on the Monitor Page and you'll want to click on the checkbox next to the AP> Update> Update devices, and choose the complete configuration option. This will need to reboot the AP.

Re: Resolution for AP showing error on Hive manager

kshah — Sat, 09 Mar 2019 00:19:33 GMT

Hi Sam,

thank you for your reply.

We have lots of user connecting to this AP.

But I will go back to the customer with your suggestion.

I will come back to you.

Just curiosity, is their any alternative you suggest ?

have a nice weekends.

kabita

Re: Resolution for AP showing error on Hive manager

samantha_lynn — Sat, 09 Mar 2019 00:26:03 GMT

You might be able to push these out with a delta configuration which does not require a reboot, however delta updates aren't capable of applying all configuration changes so it isn't garunteed that this would fix the issue. Since a delta configuration update does not require a reboot, it might be an alternative to try in the mean time.

Re: Resolution for AP showing error on Hive manager

kshah — Sat, 09 Mar 2019 00:29:49 GMT

Hi Sam,

please could you provide me the step , how do i make change through delta configuration.

thank you

Kabita

Re: Resolution for AP showing error on Hive manager

samantha_lynn — Sat, 09 Mar 2019 00:36:49 GMT

Of course, you'll want to go to Monitor> Check the box next to the AP> Update> Advanced> Upload and activate Configuration> the Upload Type across the top of the new page should say "Delta Upload" (if it doesn't, click on Settings and select the first Delta Configuration option, then click on the floppy disk icon in the right corner to save)> Upload.

Re: Resolution for AP showing error on Hive manager

kshah — Sat, 09 Mar 2019 00:41:33 GMT

Hi Sam,

Thank you so much, I will try next week.

really appreciated for your help.

I will come back to you next week.

Have a nice weekend

kabita