topic HI, I have a couple of disconnected/offline devices (APs) in my Hivemanager. How can I delete the offline devices? Thanks, Daniel in Aerohive Migrated Content

HI, I have a couple of disconnected/offline devices (APs) in my Hivemanager. How can I delete the offline devices? Thanks, Daniel

druehl — Wed, 03 Jul 2019 16:38:16 GMT

HI, I have a couple of disconnected/offline devices (APs) in my Hivemanager. How can I delete the offline devices? Thanks, Daniel

ashley_finch — Wed, 03 Jul 2019 17:16:13 GMT

If you're on HiveManager classic: select the device(s) > device inventory > remove

If you're on HiveManager NG: select the device(s) > click the trash can

druehl — Fri, 05 Jul 2019 16:31:33 GMT

I don´t have any of this options. The APs are offline and not connected anymore.

ashley_finch — Fri, 05 Jul 2019 16:39:01 GMT

Hi Daniel,

Even if they're offline you should still be able to delete them from the HiveManager. For instance see the NG platform below:

What administrator role is your account assigned to? Perhaps it's not a high enough level to see these options.

druehl — Thu, 18 Jul 2019 14:01:14 GMT

Hi Ashley,

The problem was related to permissions. Now I am able to delete devices from HiveManager.

Thank you.