topic Re: Wifi Channel / Wifi Power showing DOWN on both radios in Aerohive Migrated Content

Wifi Channel / Wifi Power showing DOWN on both radios

bauer3m — Fri, 14 Dec 2018 21:18:33 GMT

Regardless of profile change and/or manual setting of the radio channel and power, the state of both radios remains DOWN. The AP is successfully connected to the Hivemanager and I am able to send reset commands to the AP through the portal...Does anyone know what to look for in the logs indicating a radio failure? Thanks in advance. I can post logs if needed

Re: Wifi Channel / Wifi Power showing DOWN on both radios

samantha_lynn — Fri, 14 Dec 2018 22:02:26 GMT

Please do send tech data, and also could you confirm what HiveManager platform you are using; HiveManager Classic (myhive.aerohive.com) or HiveManager (formerly NG, cloud.aerohive.com)?

If you'd rather send the tech data to me directly, please feel free to email me at communityhelp@aerohive.com.

Re: Wifi Channel / Wifi Power showing DOWN on both radios

bauer3m — Fri, 14 Dec 2018 22:15:58 GMT

Sam,

Thank you for your response...While following up on an RMA ticket I had for other units, the agent I was speaking with was able to resolve my issue....For some reason, that particular AP had all the SSID broadcasts off resulting in a DOWN state on both radios....Not sure how that one specifically got changed, but the issue is resolved now! Thanks.

Re: Wifi Channel / Wifi Power showing DOWN on both radios

thomas_gasser — Mon, 21 Jan 2019 20:01:17 GMT

Hi,

I have the same issue.

The box "Hide SSID (Stealth)" is not checked on the Network Policy.

And on the AP itself the SSID is allocated.

Is there another way to activate the SSID broadcasts?

Many thanks

Re: Wifi Channel / Wifi Power showing DOWN on both radios

AnonymousM — Mon, 21 Jan 2019 21:08:07 GMT

Thomas,

You can edit the selected AP and go under Optional Settings. Look for an SSID Allocation submenu and expand it. From here, you can select/deselect SSIDs per radio to enable/disable. I believe that is what Matt was referring to.

The Hide SSID simply removes the SSID name from beacon frames. The SSID still broadcasts with/without that checked. It will just go from visible to not visible on devices but if you know the SSID name and the authentication method to connect to it, you could still join it.

Re: Wifi Channel / Wifi Power showing DOWN on both radios

thomas_gasser — Mon, 21 Jan 2019 22:12:22 GMT

Brian,

the SSIDs are both checked in the SSID Allocation submenu.

I tried to deselct/select, but it's still not working.

So probably I have another problem, I'm gonna try to contact the support directly.

Thanks

Re: Wifi Channel / Wifi Power showing DOWN on both radios

AnonymousM — Mon, 21 Jan 2019 23:12:55 GMT

Hmm. If you SSH into the AP, and run a show interface, what is the output? What is the output of show acsp? I find it odd that neither radio are transmitting your SSIDs.

Re: Wifi Channel / Wifi Power showing DOWN on both radios

thomas_gasser — Mon, 21 Jan 2019 23:59:09 GMT

The output says, Link down.

But the Admin State on the AP is UP, the Channel and the Power is on Auto.

I just tried to set the Channel and the Power manually, but it doesn't change.

Interface Channel select state Primary channel Channel width Power ctrl state Tx power(dbm) Use Last Selection

--------- --------------------- ---------------- ------------- --------------------- ------------- ---------------------

Wifi0 Disable(Link down) Down 20 Disable(Link down) Down Channel:No Power:No

Wifi1 Disable(Link down) Down 20 Disable(Link down) Down Channel:No Power:No

Re: Wifi Channel / Wifi Power showing DOWN on both radios

AnonymousM — Tue, 22 Jan 2019 00:03:03 GMT

So that sounds like the radios are set to down. If you go back to edit the AP, what do you show as the admin state?

Re: Wifi Channel / Wifi Power showing DOWN on both radios

thomas_gasser — Tue, 22 Jan 2019 00:22:04 GMT

The Admin State on both radios is set to UP.

Re: Wifi Channel / Wifi Power showing DOWN on both radios

thomas_gasser — Thu, 24 Jan 2019 00:20:33 GMT

Now I resolved the issue by deleting and reconfiguration of the whole Hive configuration.

After that it worked.

Maybe there was a wrong configuration somewhere.