topic Hi,I had chose the 30-day test version. Unfortunately, the period is over.The problem is I can not change my account to the free license and my AP is now trapped in the old trail account. Is it possible to change the account to free? or remove the AP in Aerohive Migrated Content https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-i-had-chose-the-30-day-test-version-unfortunately-the-period/m-p/88167#M11855 Hi,I had chose the 30-day test version. Unfortunately, the period is over.The problem is I can not change my account to the free license and my AP is now trapped in the old trail account. Is it possible to change the account to free? or remove the AP Sat, 29 Jun 2019 01:33:14 GMT joachim 2019-06-29T01:33:14Z Hi,I had chose the 30-day test version. Unfortunately, the period is over.The problem is I can not change my account to the free license and my AP is now trapped in the old trail account. Is it possible to change the account to free? or remove the AP https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-i-had-chose-the-30-day-test-version-unfortunately-the-period/m-p/88167#M11855 Hi,I had chose the 30-day test version. Unfortunately, the period is over.The problem is I can not change my account to the free license and my AP is now trapped in the old trail account. Is it possible to change the account to free? or remove the AP Sat, 29 Jun 2019 01:33:14 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-i-had-chose-the-30-day-test-version-unfortunately-the-period/m-p/88167#M11855 joachim 2019-06-29T01:33:14Z Re: Hi,I had chose the 30-day test version. Unfortunately, the period is over.The problem is I can not change my account to the free license and my AP is now trapped in the old trail account. Is it possible to change the account to free? or remove the AP https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-i-had-chose-the-30-day-test-version-unfortunately-the-period/m-p/88168#M11856 <P>If you could email the APs serial number to my at communityhelp@aerohive.com, I can get the device freed up for you. </P> Sat, 29 Jun 2019 03:39:16 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-i-had-chose-the-30-day-test-version-unfortunately-the-period/m-p/88168#M11856 samantha_lynn 2019-06-29T03:39:16Z Re: Hi,I had chose the 30-day test version. Unfortunately, the period is over.The problem is I can not change my account to the free license and my AP is now trapped in the old trail account. Is it possible to change the account to free? or remove the AP https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-i-had-chose-the-30-day-test-version-unfortunately-the-period/m-p/88169#M11857 <P>Thank you it has worked.</P> Mon, 01 Jul 2019 20:39:22 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-i-had-chose-the-30-day-test-version-unfortunately-the-period/m-p/88169#M11857 joachim 2019-07-01T20:39:22Z