topic Re: SR2348 switches. I have 4 of them that are apparently not connecting to Hivemanager but are still working. I've tried rebooting them to see if they'll connect again but that doesn't help. What else can I do to get these to show green again? in Aerohive Migrated Content

SR2348 switches. I have 4 of them that are apparently not connecting to Hivemanager but are still working. I've tried rebooting them to see if they'll connect again but that doesn't help. What else can I do to get these to show green again?

nsimons — Mon, 16 Dec 2019 22:48:28 GMT

SR2348 switches. I have 4 of them that are apparently not connecting to Hivemanager but are still working. I've tried rebooting them to see if they'll connect again but that doesn't help. What else can I do to get these to show green again?

Re: SR2348 switches. I have 4 of them that are apparently not connecting to Hivemanager but are still working. I've tried rebooting them to see if they'll connect again but that doesn't help. What else can I do to get these to show green again?

samantha_lynn — Tue, 17 Dec 2019 00:24:09 GMT

This guide reviews how to manually connect those switches to the HiveManager: https://thehivecommunity.aerohive.com/s/article/Connecting-a-SR2200-SR2300-switch-to-HiveManager

Re: SR2348 switches. I have 4 of them that are apparently not connecting to Hivemanager but are still working. I've tried rebooting them to see if they'll connect again but that doesn't help. What else can I do to get these to show green again?

nsimons — Tue, 17 Dec 2019 00:35:34 GMT

I found that but when I enter either of these commands:

Show hiveagent status
Show hiveagent address

there is an error. I can get hivemanager will work but not hiveagent.

Re: SR2348 switches. I have 4 of them that are apparently not connecting to Hivemanager but are still working. I've tried rebooting them to see if they'll connect again but that doesn't help. What else can I do to get these to show green again?

samantha_lynn — Tue, 17 Dec 2019 00:39:59 GMT

Some Hiveagent version work with hivemanager, some with hiveagent. If show hivemanager status works, that's the command you need for your devices.

Re: SR2348 switches. I have 4 of them that are apparently not connecting to Hivemanager but are still working. I've tried rebooting them to see if they'll connect again but that doesn't help. What else can I do to get these to show green again?

nsimons — Tue, 17 Dec 2019 00:46:55 GMT

Any idea what default CLI login would be? I've tried admin/aerohive and admin/aerohive1 and neither work. I haven't had to CLI into some of these switches before.

Re: SR2348 switches. I have 4 of them that are apparently not connecting to Hivemanager but are still working. I've tried rebooting them to see if they'll connect again but that doesn't help. What else can I do to get these to show green again?

nsimons — Tue, 17 Dec 2019 00:58:00 GMT

I got into Hivemanager status and see that "Connect Failed."

So I try to manually set the address to cloud-va.aerohive.com and the switch attempts to connect to the redirector and then gives me "connect failed" again.

Re: SR2348 switches. I have 4 of them that are apparently not connecting to Hivemanager but are still working. I've tried rebooting them to see if they'll connect again but that doesn't help. What else can I do to get these to show green again?

samantha_lynn — Tue, 17 Dec 2019 02:41:32 GMT

Could you try admin/Aerohive1 instead? Or a blank password entry if the switch is still in default mode.

Re: SR2348 switches. I have 4 of them that are apparently not connecting to Hivemanager but are still working. I've tried rebooting them to see if they'll connect again but that doesn't help. What else can I do to get these to show green again?

samantha_lynn — Tue, 17 Dec 2019 02:42:03 GMT

Can you confirm the time is correct on the switch? And that we are allowing outbound traffic via port HTTPS 443?

Re: SR2348 switches. I have 4 of them that are apparently not connecting to Hivemanager but are still working. I've tried rebooting them to see if they'll connect again but that doesn't help. What else can I do to get these to show green again?

nsimons — Tue, 17 Dec 2019 02:55:21 GMT

I've tried all combinations of that. That doesn't work either. I've also tried "root" instead of "admin."

Re: SR2348 switches. I have 4 of them that are apparently not connecting to Hivemanager but are still working. I've tried rebooting them to see if they'll connect again but that doesn't help. What else can I do to get these to show green again?

nsimons — Tue, 17 Dec 2019 03:23:46 GMT

The time on the switch I'm at is good and port 443 is open on the entire network.

Re: SR2348 switches. I have 4 of them that are apparently not connecting to Hivemanager but are still working. I've tried rebooting them to see if they'll connect again but that doesn't help. What else can I do to get these to show green again?

robc1 — Tue, 17 Dec 2019 07:03:27 GMT

I've been told anything connected to cloud-va2.aerohive.com is not going to work until they get a hive issue fixed this has been down for over a week. with not ETA To fix.

Subject: Switches disconected

Latest Case Comment:

Hello,

Regarding our call earlier, we were able to verify that you are experiencing the client token missing in header issue for 90 of your switches, once we have additional information we will update you accordingly on the case.

Re: SR2348 switches. I have 4 of them that are apparently not connecting to Hivemanager but are still working. I've tried rebooting them to see if they'll connect again but that doesn't help. What else can I do to get these to show green again?

nsimons — Tue, 17 Dec 2019 11:24:39 GMT

Thanks for that info. Guess I'll stop trying to fix it now and wait for a fix. Hopefully it's coming soon (and glad I don't have 90 switches).