topic Re: The CAPWAP connection with HiveManager was lost. in Aerohive Migrated Content

The CAPWAP connection with HiveManager was lost.

it55 — Wed, 05 Sep 2018 22:55:25 GMT

The CAPWAP connection with HiveManager was lost.

Re: The CAPWAP connection with HiveManager was lost.

samantha_lynn — Wed, 05 Sep 2018 23:38:24 GMT

This means that the AP is no longer able to reach the HiveManager, but the AP could still be passing client traffic normally. To help with CAPWAP troubleshooting you'll want to follow this guide: https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

If you'd like help with this process, you'll want to open a case with technical support so a technician can walk through this with you.

Re: The CAPWAP connection with HiveManager was lost.

willyng — Thu, 30 May 2019 17:40:40 GMT

Hi, today my customer got similar issue, Hivemanager can't reach few AP, showed Capwap connection lost.

We have collected log as attached, anyone have idea on this issue.

Can we open support case with partner account? or have to get customer to log case to AeroHive

Re: The CAPWAP connection with HiveManager was lost.

willyng — Thu, 30 May 2019 17:42:51 GMT

we able solve the issue by reconnect AP up link at switch, but customer would like to know root cause

Re: The CAPWAP connection with HiveManager was lost.

samantha_lynn — Thu, 30 May 2019 19:34:19 GMT

Thank you for those logs, but we would need CAPWAP debugs enabled to see connection issues. I've listed those below.

For opening cases, you would want to contact your VAD or have the customer open a case if they've purchased Select support.

Please SSH in to the AP and run the following commands, then wait for the issue to happen again and collect tech data:

_debug capwap info

_debug capwap basic

_debug capwap stat

These will be erased if the AP reboots. You can also manually disable these at any time by adding "no" to the start of the command; for example "no _debug capwap info".