topic Re: Does Connect users the possibility to request an RMA fo a faulty AP? in Aerohive Migrated Content

Does Connect users the possibility to request an RMA fo a faulty AP?

sergi_dupe — Mon, 15 Oct 2018 19:32:15 GMT

Does Connect users the possibility to request an RMA fo a faulty AP?

Re: Does Connect users the possibility to request an RMA fo a faulty AP?

samantha_lynn — Tue, 16 Oct 2018 02:40:20 GMT

If you can show us the sales order showing that you purchased the device, and we can prove that it is indeed a hardware failure, then we can process the RMA for you. If you purchase support for your devices, we can provide an RMA. If you cannot show proof of purchase, and you have no support, then we are unable to proceed with the RMA.

Re: Does Connect users the possibility to request an RMA fo a faulty AP?

gsmith — Tue, 16 Oct 2018 16:10:58 GMT

Sergi,

In addition to Sam's comment, a Connect RMA can be filed here: https://www.aerohive.com/support/connect-support/

Kind Regards,

Gary Smith