topic Re: Problems with SSID assignation in Aerohive Migrated Content

Problems with SSID assignation

AnonymousM — Wed, 30 Oct 2019 17:35:47 GMT

Hello

I have several access points spreads in different locations. They have their location assigned (location->building->floor).

For example

Gonesse -> Libreary-> Floor1: AP01 AP02

Gonesse -> Music School -> Floor 1 : AP15

Gonesse -> Music School -> Floor 2: AP16

etc

Now in my Policy, I have created several SSIDs, checked "Assign SSIDs using Classification Rules" and created rules based on location. For example

SSID "Music School" assigned with a rule "location contains "Music School"

etc

Deploying, uptadingn rebooting, finger crossing.. and.. it just does not work, every SSID is deployed in every access point. Where am i missing something ?

Thanks

Re: Problems with SSID assignation

samantha_lynn — Wed, 30 Oct 2019 23:10:48 GMT

Thanks for your patience, I was able to lab this out and Ashley is correct, those rules should only assign SSIDs to the APs that meet the classification rule. I'm going to remove my first answer in case others find this thread, I don't want anyone to be confused. Could you grant external access to slynn@aerohive.com so I can take a look at the current configuration? I'll also need to know your organization name, which can be found in Global Settings> Account Details.

Re: Problems with SSID assignation

AnonymousM — Wed, 30 Oct 2019 23:38:53 GMT

Sure; i will send you those informations via private message as soon as I figure out how to do this 😄

Re: Problems with SSID assignation

samantha_lynn — Wed, 30 Oct 2019 23:40:48 GMT

This guide reviews how to create an external admin in HiveManager: https://thehivecommunity.aerohive.com/s/article/Allowing-Support-Access-to-HiveManager

Re: Problems with SSID assignation

samantha_lynn — Thu, 31 Oct 2019 02:06:12 GMT

Thank you for adding me, I took a look at all the connected APs and they seem to have only the SSIDs assigned to them via the classification rules. The Music Room APs are disconnected from the HiveManager, and likely didn't take the update properly. Would you be able to reconnect those APs to the HiveManager and attempt that configuration update again? This guide reviews how to manually connect APs to the HiveManager for reference: https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

Re: Problems with SSID assignation

AnonymousM — Thu, 31 Oct 2019 16:19:58 GMT

Well SSIDs are assigned correctly because I switched them manually, in each access point: Configure->interface settings->wireless -> switching on and off each SSID for each radio.

I had to do this because the assignation rules were not applied each time i was plugging a new AP.

The Music School APs cannot be onlined for the moment, they are in the process of being physically installed. But the problem is the same for other rooms like "Salle Aragon" location for example. Look at AP14:

With assignation rules it should braodcast only SSIDs "musee_numerique" and "Wifi_public_aragon"
When I go to AP14 screen, monitor->system information , I see the broadcasted SSID are "musee_numerique" and "ecole_de_musique". I have no idea why "ecole_de_musique" is broadcasted there, as it is not in assignation rules and i manually switched it off in AP14 config screen.
When I connect to surrounding APs and go to "surrounding access points", I see only "Musee_numerique". So finally maybe the previous information about "ecole_de_musique" is just a display bug.

Re: Problems with SSID assignation

samantha_lynn — Thu, 07 Nov 2019 02:12:29 GMT

Can we schedule a troubleshooting window where we can leave the SSIDs as they are without manually disabling them? It's going to be difficult to troubleshoot the issue when the issue isn't present.

Re: Problems with SSID assignation

AnonymousM — Thu, 07 Nov 2019 04:52:25 GMT

Yes, you can troubleshoot at will in the afternoon. You look to be based
in the USA, afternoon for you is night for us, nobody is using the
service at night here.

Le 06/11/2019 à 19:12, Aerohive Customer Community a écrit :

Re: Problems with SSID assignation

samantha_lynn — Thu, 07 Nov 2019 21:43:04 GMT

In that case, the troubleshooting I'd like to start with will include:

1) Enabling all SSIDs on the device specific interface for one or two devices. If there are specific devices you would like me to test with, please let me know.

2) Pushing out a complete configuration to your devices, this will require a reboot of the APs I'm working on, please let me know if that is okay.

3)Checking the running config and tech data for the APs to see what SSIDs are broadcasting and what assignment rules are showing.

4) If I don't find anything helpful in the tech data, I'd like to add one of my lab APs to your HiveManager, push your configuration to the AP, and test from there. This may include adding a test user to a user group, and possibly adding a temporary entitlement key if you don't have an extra license to cover my lab device.

Would any of these steps cause a problem for your network? If you'd rather troubleshoot with a technician over the phone, I'd recommend opening a technical support case with your VAD, who should be in the same time zone as you.

Re: Problems with SSID assignation

AnonymousM — Thu, 07 Nov 2019 23:11:24 GMT

No problem, you can proceed with that troubleshooting.
You can test with MGO.AP01, which should only broadcast two SSIDs:
* Wifi_public_mediatheque
* Mediatheque
I have pushed the configuration (selecting MGO_AP01, "Update device" ->
"Complete Configuration Update"), it has rebooted and now it looks to
broadcast "Ecole_de_musique" and "Musee_numerique", which should be
assigned to other places.. Well well well

I have no extra room in licences for a new device if you want to plug
your test AP, you would have to add a temporary key.

Le 07/11/2019 à 14:43, Aerohive Customer Community a écrit :

Re: Problems with SSID assignation

samantha_lynn — Fri, 08 Nov 2019 03:58:29 GMT

Thank you for allowing me to run that test. I went in to the device specific settings of AP MGO.AP01 and enabled all SSIDs at the device level. I pushed a complete configuration out to that AP, and then ran the command "show SSID" on the CLI of the AP. The results showed only the SSIDs Wifi_public_mediatheque and Mediatheque. Could you try this on your end to see if you get the same results?

Re: Problems with SSID assignation

AnonymousM — Fri, 08 Nov 2019 22:08:07 GMT

Yes i got the same results, "show ssid" CLI command gives the good SSID list. So in fact all this was just a display bug ?

Can you tell the developers that there might be some improvement to do here:

in device screen, monitor ->system information, i see 1 SSID , say SSID A
in CLI "show ssid", i see 2 other SSIDs, B and C..
in device screen, configure -> interface settings -> wireless, I see all 7 SSIDs ON, A to F.. As this is an override function, maybe it should appear more clearly if override is active or not, like 3 states (From Policy:[ON/OFF] / Forced ON / Forced OFF) ?

So we have 3 different screens with 3 different information. This is lacking consistency...Not easy to understand which screen is the "the good one" .

If you tell me the good one is "show ssid" CLI, then I believe you; now i'll ask the customer to check with his smartphone 😉

Anyway thank you for your support.

Re: Problems with SSID assignation

samantha_lynn — Sat, 09 Nov 2019 00:17:40 GMT

Show SSID will show you which SSIDs are actively broadcasting. The conflicting information in the GUI is certainly a problem, I will absolutely pass on your feedback. Please let me know if the on site testing shows the correct SSIDs, or if I can help with anything else.