topic Re: Hi There I have a user who has an Oppo Ax7 phone. I am not able to see the WIFI connection both 2.4GHz and 5 GHz . I am able to detect WIFI signal of nearby office in Aerohive Migrated Content https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-there-i-have-a-user-who-has-an-oppo-ax7-phone-i-am-not-able/m-p/88788#M12080 <P>Yes the phone is not able to see SSID completely. Yes i have various other devices that can see and connect fine to the same SSID. </P> Thu, 24 Oct 2019 02:33:48 GMT dalveer_singh1 2019-10-24T02:33:48Z Hi There I have a user who has an Oppo Ax7 phone. I am not able to see the WIFI connection both 2.4GHz and 5 GHz . I am able to detect WIFI signal of nearby office https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-there-i-have-a-user-who-has-an-oppo-ax7-phone-i-am-not-able/m-p/88786#M12078 Hi There I have a user who has an Oppo Ax7 phone. I am not able to see the WIFI connection both 2.4GHz and 5 GHz . I am able to detect WIFI signal of nearby office Wed, 23 Oct 2019 04:53:00 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-there-i-have-a-user-who-has-an-oppo-ax7-phone-i-am-not-able/m-p/88786#M12078 dalveer_singh1 2019-10-23T04:53:00Z Re: Hi There I have a user who has an Oppo Ax7 phone. I am not able to see the WIFI connection both 2.4GHz and 5 GHz . I am able to detect WIFI signal of nearby office https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-there-i-have-a-user-who-has-an-oppo-ax7-phone-i-am-not-able/m-p/88787#M12079 <P>Do you mean the phone doesn't see your SSID as an option to connect to? Do you have any other devices that are able to see the SSID? You could also try running a client monitor on the device to see if the APs are picking up any probes from that client device at all. </P> Wed, 23 Oct 2019 19:48:11 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-there-i-have-a-user-who-has-an-oppo-ax7-phone-i-am-not-able/m-p/88787#M12079 samantha_lynn 2019-10-23T19:48:11Z Re: Hi There I have a user who has an Oppo Ax7 phone. I am not able to see the WIFI connection both 2.4GHz and 5 GHz . I am able to detect WIFI signal of nearby office https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-there-i-have-a-user-who-has-an-oppo-ax7-phone-i-am-not-able/m-p/88788#M12080 <P>Yes the phone is not able to see SSID completely. Yes i have various other devices that can see and connect fine to the same SSID. </P> Thu, 24 Oct 2019 02:33:48 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-there-i-have-a-user-who-has-an-oppo-ax7-phone-i-am-not-able/m-p/88788#M12080 dalveer_singh1 2019-10-24T02:33:48Z Re: Hi There I have a user who has an Oppo Ax7 phone. I am not able to see the WIFI connection both 2.4GHz and 5 GHz . I am able to detect WIFI signal of nearby office https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-there-i-have-a-user-who-has-an-oppo-ax7-phone-i-am-not-able/m-p/88789#M12081 <P>Thank you for confirming that. Do you know what radio modes that phone supports? For instance, 802.11a/n/bg/ac/ax etc? And could you check your Radio Profiles on the APs and tell me what Radio mode you are using currently?</P> Thu, 24 Oct 2019 02:52:13 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-there-i-have-a-user-who-has-an-oppo-ax7-phone-i-am-not-able/m-p/88789#M12081 samantha_lynn 2019-10-24T02:52:13Z