https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-bought-aerohive-sr2348p-on-ebay-registered-account-on/m-p/88889#M12124 hello! I bought aerohive SR2348P on ebay, registered account on extremecloudiq.com, Added device but still have status "disconnected", What am I doing wrong? serial number 23481709250035 Thu, 13 Feb 2020 00:37:09 GMT vistamen1 2020-02-13T00:37:09Z https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-bought-aerohive-sr2348p-on-ebay-registered-account-on/m-p/88889#M12124 hello! I bought aerohive SR2348P on ebay, registered account on extremecloudiq.com, Added device but still have status "disconnected", What am I doing wrong? serial number 23481709250035 Thu, 13 Feb 2020 00:37:09 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-bought-aerohive-sr2348p-on-ebay-registered-account-on/m-p/88889#M12124 vistamen1 2020-02-13T00:37:09Z https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-bought-aerohive-sr2348p-on-ebay-registered-account-on/m-p/88890#M12125 <P>Depends how long it's been out disconnected for if it was bought on ebay, as it may need an updated certificate:</P><P><A href="https://thehivecommunity.aerohive.com/s/article/Updating-Hive-Agent-Firmware" alt="https://thehivecommunity.aerohive.com/s/article/Updating-Hive-Agent-Firmware" target="_blank">https://thehivecommunity.aerohive.com/s/article/Updating-Hive-Agent-Firmware</A></P><P>If up to date, check firewall rules:</P><P><A href="https://extremecloudiq.com/support/Amsterdam.html" alt="https://extremecloudiq.com/support/Amsterdam.html" target="_blank">https://extremecloudiq.com/support/Amsterdam.html</A></P><P>Also follow this guide:</P><P><A href="https://thehivecommunity.aerohive.com/s/article/Connecting-a-SR2200-SR2300-switch-to-HiveManager" alt="https://thehivecommunity.aerohive.com/s/article/Connecting-a-SR2200-SR2300-switch-to-HiveManager" target="_blank">https://thehivecommunity.aerohive.com/s/article/Connecting-a-SR2200-SR2300-switch-to-HiveManager</A></P> Thu, 13 Feb 2020 18:08:02 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-bought-aerohive-sr2348p-on-ebay-registered-account-on/m-p/88890#M12125 ashley_finch 2020-02-13T18:08:02Z https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-bought-aerohive-sr2348p-on-ebay-registered-account-on/m-p/88891#M12126 <P>thanks for your answer, unfortunately i can 't download <A href="https://thehivecommunity.aerohive.com/s/download/a2v0c000002kQZWAA2/1129" alt="https://thehivecommunity.aerohive.com/s/download/a2v0c000002kQZWAA2/1129" target="_blank">HiveAgent 1.1.29</A></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper" image-alt="9c892430e47a4d52896235a74b767229_0694Q000009I1ZrQAK.png"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/4280iEC1F24070F714CF3/image-size/large?v=v2&amp;px=999" role="button" title="9c892430e47a4d52896235a74b767229_0694Q000009I1ZrQAK.png" alt="9c892430e47a4d52896235a74b767229_0694Q000009I1ZrQAK.png" /></span></P><P>&nbsp;</P><P><IMG src="sfdc://0694Q000009I1ZwQAK" alt="hive agent 2" /></P><P>&nbsp;</P><P>Perhaps there is another&nbsp;link to download?</P> Sat, 22 Feb 2020 19:58:12 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-bought-aerohive-sr2348p-on-ebay-registered-account-on/m-p/88891#M12126 vistamen 2020-02-22T19:58:12Z