topic Re: Case # 00286919 in Aerohive Migrated Content

Case # 00286919

AnonymousM — Tue, 19 Nov 2019 02:57:38 GMT

Case # 00286919

Re: Case # 00286919

samantha_lynn — Tue, 19 Nov 2019 03:10:06 GMT

Did you need help with something regarding your support case?

Re: Case # 00286919

AnonymousM — Tue, 19 Nov 2019 03:12:06 GMT

Yes please.

To add to this ticket:

We added Client OS type for

-Windows

-Mac OS

-Chrome Books

In the same Profile, in the assignment rules MAC filtering was on as well for iPads to be permitted.

As suggested in this case earlier we used Mac Filtering but this didn't work, Windows Devices started dropping into Dead VLAN and the iPads which were permitted via Mac filtering showed no change and were also in the dead VLAN.

Please assist where we can allow only Windows, Chrome Books, Mac Books and iPads and no Phones. Can this be achieved with one Profile using one assignment rule.

Re: Case # 00286919

samantha_lynn — Tue, 19 Nov 2019 03:13:03 GMT

That has already been added to the ticket. The technician who has your case has not started his shift for the day yet, but he will be in soon.

Re: Case # 00286919

AnonymousM — Tue, 19 Nov 2019 03:14:45 GMT

Sure, thanks

I cant see my cases when i log in to the portal. Can I have access to it please?

Re: Case # 00286919

samantha_lynn — Tue, 19 Nov 2019 03:24:16 GMT

Thank you for letting me know, you should be able to see and open cases now. Please let me know if I can help with anything else.