topic Hello, When I try to upgrade doing "Delta Configuration Update" we get a "Device Update Failed" While when I do "Complete Configuration Upadate" the update goes well. Would you know why the "Delta Configuration Update" doesn't work ? in Aerohive Migrated Content

Hello, When I try to upgrade doing "Delta Configuration Update" we get a "Device Update Failed" While when I do "Complete Configuration Upadate" the update goes well. Would you know why the "Delta Configuration Update" doesn't work ?

hsabas — Tue, 10 Sep 2019 16:14:56 GMT

Re: Hello, When I try to upgrade doing "Delta Configuration Update" we get a "Device Update Failed" While when I do "Complete Configuration Upadate" the update goes well. Would you know why the "Delta Configuration Update" doesn't work ?

ashley_finch — Tue, 10 Sep 2019 16:28:28 GMT

Hi Henrick,

In your radio profile, do you have "disable UNII-3 channels" on?

I noticed the same issue the other day with this AP model and got around it by disabling this - perhaps clone the radio profile beforehand to put the 1130s on a separate radio profile to the other AP models. It's reminded me to create a case though - thanks!

Re: Hello, When I try to upgrade doing "Delta Configuration Update" we get a "Device Update Failed" While when I do "Complete Configuration Upadate" the update goes well. Would you know why the "Delta Configuration Update" doesn't work ?

hsabas — Wed, 11 Sep 2019 21:47:12 GMT

Hello,

Thanks for your answer, now it works better.

However I would like to know what are the consequences of no longer excluding UNI-3.

Does it have an impact on the operation ?

Thanks in advance.

Best regards,

Re: Hello, When I try to upgrade doing "Delta Configuration Update" we get a "Device Update Failed" While when I do "Complete Configuration Upadate" the update goes well. Would you know why the "Delta Configuration Update" doesn't work ?

ashley_finch — Wed, 11 Sep 2019 22:10:45 GMT

The only issue you may run into is that not all devices (see your insights > devices > max client capabilities) support these channels (in particular 165). But from what I've seen the majority of clients do support this band. Clients would then connect on the 2.4GHz instead.

Just a note on the error, it looks like it may be a bug - Aerohive support are investigating and replicating.

Re: Hello, When I try to upgrade doing "Delta Configuration Update" we get a "Device Update Failed" While when I do "Complete Configuration Upadate" the update goes well. Would you know why the "Delta Configuration Update" doesn't work ?

hsabas — Thu, 12 Sep 2019 16:17:56 GMT

Hello,

So some clients devices may not support the fact that UNI-3 is including, right ?

And in the case of a client who can't support these channels, he would've to connect on the 2.4GHz ?

So if he supports these channels (UNI-3) he wouldn't have to connect on the 2.4 GHz ?

Thanks in advance.

Best regards,

Re: Hello, When I try to upgrade doing "Delta Configuration Update" we get a "Device Update Failed" While when I do "Complete Configuration Upadate" the update goes well. Would you know why the "Delta Configuration Update" doesn't work ?

ashley_finch — Thu, 12 Sep 2019 16:24:16 GMT

Correct, some devices don't support the UNII-3 band.

Essentially yes, the client wouldn't see that the AP is broadcasting on the UNII-3 channel and only on the 2.4GHz so the client would connect to this (unless there was another AP nearby it wanted to connect to instead!)

If the client supports the UNII-3 channels then yes they wouldn't have to connect to the 2.4GHz, but it is a client decision as to which interface they connect to - unless you have band steering enabled for example.

Re: Hello, When I try to upgrade doing "Delta Configuration Update" we get a "Device Update Failed" While when I do "Complete Configuration Upadate" the update goes well. Would you know why the "Delta Configuration Update" doesn't work ?

hsabas — Fri, 20 Sep 2019 20:06:56 GMT

Hello,

Thank you for your help.

The whole network/wireless architecture is OK now.

Thank you for your help.

Best regards,