https://community.extremenetworks.com/t5/aerohive-migrated-content/i-cannot-add-my-used-sp2208p-to-extremecloud-iq-as-the-device-is/m-p/89075#M12180 <P>I would usually be able to help you out with that error, but for the 22xx series switches we'd need to file a case for this request. This would typically require that you had purchased support but I'm going to approve a courtesy case for this request so we can get this taken care of. I've emailed you directly with instructions on how to open the courtesy case, please let me know if you have any questions. </P> Tue, 03 Mar 2020 00:03:11 GMT samantha_lynn 2020-03-03T00:03:11Z https://community.extremenetworks.com/t5/aerohive-migrated-content/i-cannot-add-my-used-sp2208p-to-extremecloud-iq-as-the-device-is/m-p/89074#M12179 <P>I got a used SP2208P switch. I reset to factory settings but cannot log in using the default username "admin". Is this the correct default username?</P><P>&nbsp;</P><P>I also cannot add the device to ExtremeCloud IQ as I get the Error 10 message "Device already onboarded" is there a way to free this serial up?</P> Sat, 29 Feb 2020 10:01:02 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-cannot-add-my-used-sp2208p-to-extremecloud-iq-as-the-device-is/m-p/89074#M12179 Jason17 2020-02-29T10:01:02Z https://community.extremenetworks.com/t5/aerohive-migrated-content/i-cannot-add-my-used-sp2208p-to-extremecloud-iq-as-the-device-is/m-p/89075#M12180 <P>I would usually be able to help you out with that error, but for the 22xx series switches we'd need to file a case for this request. This would typically require that you had purchased support but I'm going to approve a courtesy case for this request so we can get this taken care of. I've emailed you directly with instructions on how to open the courtesy case, please let me know if you have any questions. </P> Tue, 03 Mar 2020 00:03:11 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-cannot-add-my-used-sp2208p-to-extremecloud-iq-as-the-device-is/m-p/89075#M12180 samantha_lynn 2020-03-03T00:03:11Z https://community.extremenetworks.com/t5/aerohive-migrated-content/i-cannot-add-my-used-sp2208p-to-extremecloud-iq-as-the-device-is/m-p/89076#M12181 <P>Sam,</P><P>&nbsp;</P><P>Thank you so much for your help. I've submitted the case and the case number is 00296973 [ref:_00D30pTvc._5004Q1ytwQN:ref]</P> Sat, 07 Mar 2020 06:45:51 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-cannot-add-my-used-sp2208p-to-extremecloud-iq-as-the-device-is/m-p/89076#M12181 Jason17 2020-03-07T06:45:51Z https://community.extremenetworks.com/t5/aerohive-migrated-content/i-cannot-add-my-used-sp2208p-to-extremecloud-iq-as-the-device-is/m-p/89077#M12182 <P>Hi , can you send me also the instruction on how to file courtesy case? My AP is AP130 and the same error encountered during the onboarding process . "Device already onboarded"</P> Sun, 08 Mar 2020 22:20:50 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-cannot-add-my-used-sp2208p-to-extremecloud-iq-as-the-device-is/m-p/89077#M12182 sherwyn_vargas 2020-03-08T22:20:50Z https://community.extremenetworks.com/t5/aerohive-migrated-content/i-cannot-add-my-used-sp2208p-to-extremecloud-iq-as-the-device-is/m-p/89078#M12183 <P>For APs I can help you with that directly, I've messaged you directly with a question for this process. </P> Mon, 09 Mar 2020 22:30:40 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-cannot-add-my-used-sp2208p-to-extremecloud-iq-as-the-device-is/m-p/89078#M12183 samantha_lynn 2020-03-09T22:30:40Z