https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-community-i-got-new-used-aps-that-i-want-to-use-but-i-am-not/m-p/89599#M12361 <P>Would you be able to send proof of purchase, or a written statement from the original owner of these devices acknowledging transfer of ownership, to me at communityhelp@aerohive.com? Once we have this, I can get those devices freed up for you. </P> Mon, 11 Feb 2019 22:11:13 GMT samantha_lynn 2019-02-11T22:11:13Z https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-community-i-got-new-used-aps-that-i-want-to-use-but-i-am-not/m-p/89598#M12360 Hi community, I got new used APs that I want to use. But I am not able to connect them as I keep getting the message `device failed to onboard`. Can you help me with this? S/ns: 01221703084179, 01221703083990 Sat, 09 Feb 2019 09:45:39 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-community-i-got-new-used-aps-that-i-want-to-use-but-i-am-not/m-p/89598#M12360 jujejadol 2019-02-09T09:45:39Z https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-community-i-got-new-used-aps-that-i-want-to-use-but-i-am-not/m-p/89599#M12361 <P>Would you be able to send proof of purchase, or a written statement from the original owner of these devices acknowledging transfer of ownership, to me at communityhelp@aerohive.com? Once we have this, I can get those devices freed up for you. </P> Mon, 11 Feb 2019 22:11:13 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hi-community-i-got-new-used-aps-that-i-want-to-use-but-i-am-not/m-p/89599#M12361 samantha_lynn 2019-02-11T22:11:13Z