topic Re: Latest hive manager update broke the Heat Map/RSSI/SNR/Interference heat map functionalities. Anyone else seeing this issue? in Aerohive Migrated Content

Latest hive manager update broke the Heat Map/RSSI/SNR/Interference heat map functionalities. Anyone else seeing this issue?

anthony_merriet — Fri, 16 Aug 2019 22:01:13 GMT

Latest hive manager update broke the Heat Map/RSSI/SNR/Interference heat map functionalities. Anyone else seeing this issue?

Re: Latest hive manager update broke the Heat Map/RSSI/SNR/Interference heat map functionalities. Anyone else seeing this issue?

samantha_lynn — Fri, 16 Aug 2019 22:27:17 GMT

Unfortunately this is a wide spread issue, our engineers are working on a fix for it as we speak.

Re: Latest hive manager update broke the Heat Map/RSSI/SNR/Interference heat map functionalities. Anyone else seeing this issue?

michael_bishop1 — Tue, 20 Aug 2019 03:06:46 GMT

I have this same problem also. Noticed it after HiveManager went from Yellow to Purple.

Happened last week on Aug 14 for us.

Re: Latest hive manager update broke the Heat Map/RSSI/SNR/Interference heat map functionalities. Anyone else seeing this issue?

it_support — Tue, 22 Oct 2019 06:02:19 GMT

Same here running version 8.2r2e, map is either saying calculating channel map, showing the channel map in single color or only 2 while I have ap's on 1, 6 and 11 running AP141 on HiveOS 6.5r11.216370 and HiveOS 6.5r12.221611

Upgraded HiveManager as I was having issues with AP245X (HiveOS 8.4r2.203117 ) not showing channel map correctly with previous HiveManager version 8.2r2c, but that is working on the latest version 8.2r2e,

Re: Latest hive manager update broke the Heat Map/RSSI/SNR/Interference heat map functionalities. Anyone else seeing this issue?

samantha_lynn — Tue, 22 Oct 2019 19:16:30 GMT

Thank you for letting us know, I would recommend opening a technical support case so our engineers can work on this with you.

Re: Latest hive manager update broke the Heat Map/RSSI/SNR/Interference heat map functionalities. Anyone else seeing this issue?

it_support — Wed, 23 Oct 2019 02:27:03 GMT

Hi Sam, wish I could open a case, get the error below, are you able to get that fixed? thanks, Adri

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Re: Latest hive manager update broke the Heat Map/RSSI/SNR/Interference heat map functionalities. Anyone else seeing this issue?

samantha_lynn — Wed, 23 Oct 2019 02:52:02 GMT

It looks like your account has purchased partner level support, so you would want to contact your Aerohive partner to begin a support case. If you're unsure who to reach out to for your partner, I can help you with that as well, just let me know and I'll email some information to you directly.