topic Re: Need to open a RMA case in Aerohive Migrated Content

Need to open a RMA case

ashwani — Tue, 07 Jan 2020 12:27:56 GMT

The Aerohive WIFI Access points which received has one damage piece in the box the device has damage in the Clamp hook.

Re: Need to open a RMA case

samantha_lynn — Tue, 07 Jan 2020 22:28:36 GMT

You would want to reach out to partners@aerohive.com to request case creation access as a Partner.

Re: Need to open a RMA case

ashwani — Tue, 07 Jan 2020 22:59:17 GMT

I login to partner@aerohive.com but there is no option for support or RMA.

Re: Need to open a RMA case

samantha_lynn — Tue, 07 Jan 2020 23:05:53 GMT

I'm sorry, I meant you would need to email the address Partners@aerohive.com to request case creation access in Hive Community as a Partner.

Re: Need to open a RMA case

panissara_supap — Thu, 09 Jan 2020 13:03:56 GMT

How to return fail units for RMA case?

Re: Need to open a RMA case

samantha_lynn — Thu, 09 Jan 2020 22:03:20 GMT

The instructions for how to return defective devices should be included in your RMA case after your RMA has been approved. I see you have an RMA case open with us, I would direct you to the comment made by our RMA team on December 20th regarding how to ship the defective units back.

Re: Need to open a RMA case

panissara_supap — Fri, 10 Jan 2020 11:09:39 GMT

please provide value in commercial invoice document and contact name. The image is draft CI. if correct please confirm.

Re: Need to open a RMA case

panissara_supap — Fri, 10 Jan 2020 11:15:41 GMT

Please provide value of product and contact name in CI document. refer RMA no.50678.

Re: Need to open a RMA case

samantha_lynn — Fri, 10 Jan 2020 22:47:52 GMT

That is not an Aerohive RMA number or invoice. I would recommend speaking with our RMA team via your Aerohive support case.

Re: Need to open a RMA case

panissara_supap — Mon, 13 Jan 2020 11:18:19 GMT

please reply back below questions?

Is the correct Support Case 00288572? please confirm.
please provide the correct for value of a fail unit?

Re: Need to open a RMA case

samantha_lynn — Mon, 13 Jan 2020 21:16:40 GMT

Yes, that is the case I was referring to. I'm not sure what you mean by "the correct value of a fail unit", are you asking what serial numbers this RMA case is covering?