topic Re: How to remove the External Radius Server object from HM ? in Aerohive Migrated Content

How to remove the External Radius Server object from HM ?

prashan — Mon, 22 Oct 2018 13:14:56 GMT

I tried to remove external radius server object from HM. But when i try to remove the object, it will give following error . "The External RADIUS Server cannot be removed because it is used by another object (RADIUS Client Object Entry). Please disassociate references from other configuration items before removing the item."

I don't find any RADIUS Client Object Entry in HM

Can any expert help me out here

Re: How to remove the External Radius Server object from HM ?

samantha_lynn — Mon, 22 Oct 2018 23:20:36 GMT

Could you go to Configure> Common Objects> Under the "Authentication" section on the left hand side menu, choose "External RADIUS Servers", then find the object you are trying to delete and see what the "Used by" column tells us here?

Re: How to remove the External Radius Server object from HM ?

prashan — Tue, 23 Oct 2018 10:10:30 GMT

Hi Sam,

Please do find the output as follow

Re: How to remove the External Radius Server object from HM ?

samantha_lynn — Tue, 23 Oct 2018 23:09:39 GMT

Thanks very much for that, that's exactly what I was looking for. Last thing to check, if you could make sure all APs are fully updated in the HiveManager to make sure none of the current running configurations are using that object. If we can get a screen shot of the APs all being fully updated that would be best. If we can confirm none of the APs are using configuration with that object, we'll need to open a support case to troubleshoot further for you, and I'll send you instructions on that if we get there.

Re: How to remove the External Radius Server object from HM ?

prashan — Wed, 24 Oct 2018 14:10:20 GMT

Hi Sam,

Can you guide me how to check the Radius object in current configuration ?

Re: How to remove the External Radius Server object from HM ?

samantha_lynn — Wed, 24 Oct 2018 19:44:20 GMT

If all of your APs are showing a green check mark next to the host name on the Monitor page, then you'll just want to click on that green check mark, which will open the audit view. You'll want to go to the Complete tab in the audit view, and check the output shown there to see what Radius object it has in use. We'll only need this from one AP per network policy you have deployed, again as long as all APs are fully updated currently. If they are not fully updated, we'll want to push a complete configuration, and then try to delete the Radius object again. If you're unable to push a complete configuration, we'd have to SSH in to each AP and run the commands "console page 0" and "show run", and then check that output for the Radius server in use.

Re: How to remove the External Radius Server object from HM ?

prashan — Wed, 24 Oct 2018 21:29:43 GMT

Thank you @Sam Pirok.

Still I cannot delete server object.

Please do find the output for External Radius Server object.

Note - "sdsd" is external radius server object

ENG-AERO-AP01#show run |

exclude exclude input

include include input

ENG-AERO-AP01#show run | include sdsd

Re: How to remove the External Radius Server object from HM ?

samantha_lynn — Thu, 25 Oct 2018 04:03:23 GMT

Thanks for letting me know, at this point we're going to need a case for more in depth troubleshooting. Would you be able to open a technical support case for this issue and link this conversation so the technician can see what we've discussed so far?

Re: How to remove the External Radius Server object from HM ?

prashan — Thu, 25 Oct 2018 10:16:17 GMT

Ok Sam, I will open the tac case for this

Re: How to remove the External Radius Server object from HM ?

prashan — Thu, 25 Oct 2018 10:18:02 GMT

Hi @Sam Pirok I'm getting following error when I try to open a case

Re: How to remove the External Radius Server object from HM ?

samantha_lynn — Thu, 25 Oct 2018 21:23:02 GMT

Thanks for the screen shot, I've emailed you with some details about how we'll need to open this case and why we can't do it via Hive Community. Please let me know if I can clarify anything.

Re: How to remove the External Radius Server object from HM ?

prashan — Fri, 26 Oct 2018 10:08:02 GMT

Thank you Sam

Re: How to remove the External Radius Server object from HM ?

AnonymousM — Thu, 20 Dec 2018 23:02:07 GMT

Same problems here:

Object cannot be deleted (no "used by" objects)
No access to create a case.

Regards, Jeroen

Re: How to remove the External Radius Server object from HM ?

samantha_lynn — Thu, 20 Dec 2018 23:11:27 GMT

Thanks for letting me know @Jeroen Bakker . Based on your support level it looks like you would want to contact your Aerohive Distributor for support, and they would open a case on your behalf if needed. If you're unsure who to contact, I can email you directly with some contact information, just let me know.

Re: How to remove the External Radius Server object from HM ?

AnonymousM — Thu, 20 Dec 2018 23:21:42 GMT

i'll contact the distributor.

But since this seems to be a more common bug, a public solution (or fix in the following update) would also be great.

Regards,

Jeroen

Re: How to remove the External Radius Server object from HM ?

wies_hays — Mon, 28 Jan 2019 23:30:10 GMT

Hello,

I have exactly the same problem. I'm not able to remove my previously configured "External RADIUS Servers" from my config.

I removed everything from the configuration and I'm absolutely sure there's no reference left (at least nothing which could be see on the web user interface)...

Is there a software bug in "12.8.2.2-NGVASEP18"?

Is there a way to get around it and remove these configuration leftovers?

I could open a support case via my distributor, but if this is a known problem it would be ok for me to just hear about it. I would revert to a previous snapshot of VM, as the system is not productive.

Thank you for your help!

Best regards,

Armin

Re: How to remove the External Radius Server object from HM ?

michael_bernard — Tue, 29 Jan 2019 00:31:39 GMT

Have you tried deleting the APs that were used in creation of the RADIUS Proxies from the HiveManager and see if that will allow you to then delete those objects?

Re: How to remove the External Radius Server object from HM ?

nlowe — Tue, 29 Jan 2019 01:17:35 GMT

Hi All,

I took a quick look. You should be able to delete this from Configure > Common Objects.

Please can you try this and let me know.

Thanks,

Nick

Re: How to remove the External Radius Server object from HM ?

wies_hays — Tue, 29 Jan 2019 17:45:24 GMT

Hi Nick,

thank you for your hint.

The server objects under CONFIGURE/COMMON OBJECTS/AUTHENTICATION/External RADIUS Servers is actually what I'm trying to delete.

I deleted all APs (of course they re-appear on the console, but have no policy assigned), I even deleted my VGVA.
I even _deleted all my network policies_....

Still I was not able to delete any External RADIUS Servers.

Next I deleted _everything_ under "COMMON" OBJECTS".
In the end, only the Host Name of what the Externel RADIUS Servers are pointing to was left.

After changing the "IP/Host Name" in my External RADIUS Server objects to the IP of one of the OpenDNS caches was abel able to delete even that.

Now I have a configuration that has no other objects than the default ones... and I am still not able to delete these External RADIUS Server obejcts....!

Please advise on this.

Thank you for your help!

Best regards,
Armin

Re: How to remove the External Radius Server object from HM ?

nlowe — Tue, 29 Jan 2019 22:58:39 GMT

Hi Armin,

It is difficult to know what is happening your VHM via the Community.

Are you able to raise a support case with us via your point of support so that this can be investigated?

Regards,

Nick