topic Re: Problems update golden version AP230s - fail - Device Update Failed in Aerohive Migrated Content

Problems update golden version AP230s - fail - Device Update Failed

AnonymousM — Fri, 01 Mar 2019 22:46:16 GMT

Dears,

I can't save config or change firmware on ap230s. Please, tell me what can i do?

See the what happing:

Thanks in advanced,

Marcio Freitas

email: marcio@hxbrasil.com.br

Re: Problems update golden version AP230s - fail - Device Update Failed

AnonymousM — Sat, 02 Mar 2019 02:40:53 GMT

What HiveOS is the device currently hosting? Also are you using HiveManager Classic (myhive.aerohive.com) or HiveManager (formerly NG, cloud.aerohive.com)?

Re: Problems update golden version AP230s - fail - Device Update Failed

thiago_oliveira — Sat, 02 Mar 2019 03:53:19 GMT

Stephen Thanks, Hive OS Version 6.5r4 and Hive Manager NG Version.

Re: Problems update golden version AP230s - fail - Device Update Failed

AnonymousM — Sat, 02 Mar 2019 05:35:11 GMT

Hello @Thiago Oliveira and @Marcio Chagas. I have emailed both of you the requested files.

Re: Problems update golden version AP230s - fail - Device Update Failed

thiago_oliveira — Sat, 02 Mar 2019 06:47:44 GMT

@Stephen Komoll (SupportTechs), thank you, let's apply this firmware on the APs.

Re: Problems update golden version AP230s - fail - Device Update Failed

AnonymousM — Sun, 24 Mar 2019 02:55:57 GMT

Stephen,

All right at the moment! But I have a question! Today the 6.5r11 firmware is running. If I want to upgrade, what version? Is there a document on this to follow?

Thanks,

Marcio - HX Brasil

Re: Problems update golden version AP230s - fail - Device Update Failed

samantha_lynn — Mon, 25 Mar 2019 23:06:57 GMT

You can always check the latest recommended version for any device here, we update this chart when we release new recommended versions: https://thehivecommunity.aerohive.com/s/question/0D50c00005jmpq9CAA/aerohive-hiveos-access-point-matrix

This guide will walk you through how to update the firmware via the HiveManager GUI: https://thehivecommunity.aerohive.com/s/article/Updating-HiveOS-Firmware-in-NG

You can also update firmware manually through the Web UI of the AP if you'd like, this guide walks you through that as well: https://thehivecommunity.aerohive.com/s/article/Upgrading-AP-firmware-via-web-UI

Hope that helps!