topic Re: Why am I getting this message while trying to upload full config to an new AP from our HiveManager ? : "Failed to generate XML-formatted config." in Aerohive Migrated Content

Why am I getting this message while trying to upload full config to an new AP from our HiveManager ? : "Failed to generate XML-formatted config."

jeremy_girault — Tue, 03 Jul 2018 21:31:54 GMT

Why am I getting this message while trying to upload full config to an new AP from our HiveManager ? : "Failed to generate XML-formatted config."

Re: Why am I getting this message while trying to upload full config to an new AP from our HiveManager ? : "Failed to generate XML-formatted config."

dsouri — Wed, 04 Jul 2018 00:32:51 GMT

Hi Jeremy,

What HiveOS is on the AP?

If it's not up to date, try pushing only a HiveOS Upgrade, then the Config Update.

Hope this helps,

David Souri

HiveCommunity Moderator

Re: Why am I getting this message while trying to upload full config to an new AP from our HiveManager ? : "Failed to generate XML-formatted config."

jeremy_girault — Fri, 06 Jul 2018 03:37:37 GMT

It's HiveOS 8.2r1a.190588 on a AP130.

I have an other AP130 with same sw version which is working fine.

It seems to be a configuration problem.

When I click on "Audit Configuration" I have the same problem.

I still can upgrade AP firmware, so it doesn't seem to be a network problem.

Thanks

Re: Why am I getting this message while trying to upload full config to an new AP from our HiveManager ? : "Failed to generate XML-formatted config."

dsouri — Fri, 06 Jul 2018 03:46:05 GMT

Hi Jeremy,

Do you get the error with any other Network Policy? Could you push a new policy to the AP, then try pushing the original?

Happy to assist,

David Souri

HiveCommunity Moderator

Re: Why am I getting this message while trying to upload full config to an new AP from our HiveManager ? : "Failed to generate XML-formatted config."

jeremy_girault — Fri, 06 Jul 2018 04:15:19 GMT

Yes I forgot, when I try to update with some other policies, it work without this error.

It's just hard to troubleshoot with an unclear error message...

I tried to apply the same settings between my faulty profile and one which is working fine, but I still meet the problem.

What config section could be in cause with this error message ? :

"Failed to generate XML-formatted config."

Rgds

Jeremy

Re: Why am I getting this message while trying to upload full config to an new AP from our HiveManager ? : "Failed to generate XML-formatted config."

jeremy_girault — Wed, 11 Jul 2018 16:45:06 GMT

Bump

I am still stuck with this issue, does anyone had the same problem?

Re: Why am I getting this message while trying to upload full config to an new AP from our HiveManager ? : "Failed to generate XML-formatted config."

GeorgiaMason — Wed, 11 Jul 2018 22:25:31 GMT

I've been able to solve this by fully rebuilding the network policy (no cloning). We went that way because it was suggested that something in the NP had been corrupted. Since it's just one AP having the issue, you might also try removing and re-adding the AP to the HiveManager.

Re: Why am I getting this message while trying to upload full config to an new AP from our HiveManager ? : "Failed to generate XML-formatted config."

jeremy_girault — Thu, 12 Jul 2018 22:22:58 GMT

Ok I found the cause, it wasn't somthing corrupted.

In one SSID configuration, I forgot to add the source addreses of my GRE tunnel.

The error message isn't explicit at all. Hope a better tshoot mechanism will be implemented on HM.

Thanks for your help

Re: Why am I getting this message while trying to upload full config to an new AP from our HiveManager ? : "Failed to generate XML-formatted config."

jose_gonzalez — Thu, 19 Jul 2018 20:59:32 GMT

I also just experiencedthis error when a adding rule to the IP Firewall Policy - using HM Classic 8.2r2. When I remove the rule it works as expected. Turns HM into a paperweight, unable to deploy new configs.

Never seen this behavior before, probably a new bug with HM 8.2r2. I opened a ticket, I'll see what they say.

Re: Why am I getting this message while trying to upload full config to an new AP from our HiveManager ? : "Failed to generate XML-formatted config."

jvaillancourt — Tue, 18 Jun 2019 02:35:29 GMT

Still no answer to this? I'm currently experiencing some difficulty getting configs to an SR2124P and cannot for the life of me figure out why. Gotta love the in house feedback. Great Job!

Re: Why am I getting this message while trying to upload full config to an new AP from our HiveManager ? : "Failed to generate XML-formatted config."

jose_gonzalez — Tue, 18 Jun 2019 23:15:57 GMT

No easy answer for "Failed to generate XML-formatted config". Hive manager bug, some policy or setting has corrupt or has a invalid setting. In my case "QoS policies" caused issues applying firewall polices, I simply detached the QoS policy from the config. For you, it's probably going to be something else, probably related to the last change you made prior to receiving the error. Try starting with a new config, duplicating settings from your old, trial and error. If you call tech support, that is what they would do.

Re: Why am I getting this message while trying to upload full config to an new AP from our HiveManager ? : "Failed to generate XML-formatted config."

jvaillancourt — Tue, 18 Jun 2019 23:20:42 GMT

I was able to get it working by removing the switch and then adding it back. My point is that in a post over a year old not single AH rep posted a solution. This company would be such a heavy hitter if they buckled down and fixed the problem thats always been present - the code.