topic Re: Cannot update AP120 to latest vesrion 6,5x, first need to update to other version 6,4x (current version is in Aerohive Migrated Content

Cannot update AP120 to latest vesrion 6,5x, first need to update to other version 6,4x (current version is

johan — Thu, 25 Apr 2019 13:32:25 GMT

I have 2 AP120's in my cloudmanager, all are on version; 6.2r1c

Device are trying to update, but it fails always.

Apparantly my version is too old to update to the latest version, 6.5x at once. If i read all the forums, people with the same issue say it works only when you first update to 6.4x or so,

I cannot find or download this firmware, can someone provide it to me, please?

Best regards Johan

Re: Cannot update AP120 to latest vesrion 6,5x, first need to update to other version 6,4x (current version is

samantha_lynn — Thu, 25 Apr 2019 17:21:46 GMT

Thanks for letting us know what version you're using currently, I've sent you some firmware and guide on how to update via the Web UI to use until we can update via the HiveManager.

Re: Cannot update AP120 to latest vesrion 6,5x, first need to update to other version 6,4x (current version is

johan — Fri, 26 Apr 2019 00:44:25 GMT

Hi Sam,

Thanks for the quick response and the firmware.

I tried it through the webinterface of one of the AP's directly, but it gave an error (something about incorrect image, not sure).

So i tried it throught the cli, with:

save image tftp://192.168.2.19:/AP120-6.5r3a.img.S

That look promising till the point where it said erasing blocks and at 8/42 it was stuck. Could not reach anymore over the webgui either, but i was still responding to a ping.

It never recovered, so after a long wait i restarted th AP, now only the Blue led is on (contstantly no blinking), but nothing else.

Does not receive an IP.

What now?

Probably this one is bricked?

And do you have a slightly older version, like 6.4x?

Regards,

Johan

Re: Cannot update AP120 to latest vesrion 6,5x, first need to update to other version 6,4x (current version is

divadiow — Fri, 21 Jun 2019 04:06:21 GMT

@Sam Pirok I've an AP120 that's stuck on 6.2r1c and I cannot update it from the online manager. It just bombs out.

Could I please have the latest as a download to apply manually?

Cheers

Re: Cannot update AP120 to latest vesrion 6,5x, first need to update to other version 6,4x (current version is

samantha_lynn — Fri, 21 Jun 2019 17:41:09 GMT

Thank you for letting me know, I've emailed you directly with the firmware you'll need and a guide to help with updating them. Please let me know if you have any further issues updating these APs firmware.

Re: Cannot update AP120 to latest vesrion 6,5x, first need to update to other version 6,4x (current version is

divadiow — Fri, 28 Jun 2019 16:38:36 GMT

awesome thank you

Re: Cannot update AP120 to latest vesrion 6,5x, first need to update to other version 6,4x (current version is

dafyddhirst — Wed, 05 Aug 2020 21:20:06 GMT

I'm having the same issue with 2 ap 120s and an ap 350 all stuck on 6.1.6.0(6.1r6)

Ive just got them on the extreme iq platform but can't get them to upgrade.

I think I'll have to upgrade manually by tftp but not sure what sub versions I'll have to upgrade to to get to latest. Thanks

Re: Cannot update AP120 to latest vesrion 6,5x, first need to update to other version 6,4x (current version is

dafyddhirst — Thu, 06 Aug 2020 02:15:52 GMT

is this something @samantha.lynn you may be able to help me with?

Thanks

Re: Cannot update AP120 to latest vesrion 6,5x, first need to update to other version 6,4x (current version is

SamPirok — Fri, 07 Aug 2020 21:40:43 GMT

Hello Dafyddhirst, my apologies for the wait, I’ve emailed you the firmware files you’ll need to get your AP 120 and 350 up and running in Extreme Cloud IQ. Please let me know if you need anything else.