Have a device (2+ years) that works but can't seem to login with credentials and can't find account. How can I move to another account or determine what account it is on?

michael_drobnis — Sat, 21 Dec 2019 23:16:20 GMT

Re: Have a device (2+ years) that works but can't seem to login with credentials and can't find account. How can I move to another account or determine what account it is on?

samantha_lynn — Mon, 23 Dec 2019 20:26:53 GMT

If the device isn't using default credentials (admin/aerohive or admin/Aerohive1) then you will find the credentials in your HiveManager instance.

If you're using ExtremeCloud IQ, you'll want to click on the silhouette icon in the top right hand corner> Global Settings> Device Management Settings (left hand side menu).

If you're using HiveManager Classic, you'll want to go to Home> Device Management Settings.

If you're not sure what HiveManager/ExtremeCloud IQ the AP is registered to, please send me the serial number of the AP and I can look that up for you. If you'd like to share this with me directly, my email is communityhelp@aerohive.com.

topic Have a device (2+ years) that works but can't seem to login with credentials and can't find account. How can I move to another account or determine what account it is on? in Aerohive Migrated Content

Have a device (2+ years) that works but can't seem to login with credentials and can't find account. How can I move to another account or determine what account it is on?

Re: Have a device (2+ years) that works but can't seem to login with credentials and can't find account. How can I move to another account or determine what account it is on?