topic Re: AP650 stuck on 10.0r8a and won't update to 10.1r5 in Aerohive Migrated Content

AP650 stuck on 10.0r8a and won't update to 10.1r5

KevinP1 — Tue, 23 Jun 2020 08:44:37 GMT

I have multiple AP650’s that are stuck on 10.0r8a and won’t update to the latest firmware of 10.1r5. I’ve tried doing a firmware rollback, but didn’t have any luck. Any ideas?

Re: AP650 stuck on 10.0r8a and won't update to 10.1r5

Paul_Wang — Tue, 23 Jun 2020 20:02:50 GMT

Does it keep same after waiting for 20 minutes? What do you mean by being stuck? Can you provide a screenshot?

What are the outputs of the following CLIs?

show version detail

show log buf | in image

show log flash | in image

Re: AP650 stuck on 10.0r8a and won't update to 10.1r5

KevinP1 — Tue, 23 Jun 2020 20:46:18 GMT

Hi Paul,

Here’s the output info:

Running image: Current version

Current version: HiveOS 10.0r8a build-242466
Build host: cd102
Build time: Fri May 29 06:39:45 UTC 2020
Build by: build
Build cookie: 2005282339-242466

Backup version: HiveOS 10.1r5
Build time: Tue Jun 9 02:00:35 UTC 2020

Load after reboot: Current version

Platform: AP650
Bootloader ver: v0.0.4.3
TPM ver: v1.2.66.16
Uptime: 0 weeks, 0 days, 0 hours, 6 minutes, 30 seconds

2020-06-22 11:48:07 info ah_image: system: write done: /dev/mtd6
2020-06-22 11:47:44 err ah_bot: wifi: abort flash writing due to CPU overload or image upgrading
2020-06-22 11:47:44 info ah_image: system: erase /dev/mtd6
2020-06-22 11:47:44 info ah_image: system: write done: /dev/mtd4
2020-06-22 11:47:41 info ah_image: system: erase /dev/mtd4
2020-06-22 11:47:41 info ah_image: system: write done: /dev/mtd5
2020-06-22 11:47:41 info ah_image: system: erase /dev/mtd5
2020-06-22 11:47:41 info ah_image: system: write done: /dev/mtd0
2020-06-22 11:47:38 info ah_image: system: erase /dev/mtd0
2020-06-22 11:00:27 info ah_image: system: write done: /dev/mtd6
2020-06-22 11:00:04 info ah_image: system: erase /dev/mtd6
2020-06-22 11:00:04 info ah_image: system: write done: /dev/mtd4
2020-06-22 11:00:00 info ah_image: system: erase /dev/mtd4
2020-06-22 11:00:00 info ah_image: system: write done: /dev/mtd5
2020-06-22 11:00:00 info ah_image: system: erase /dev/mtd5
2020-06-22 11:00:00 info ah_image: system: write done: /dev/mtd0
2020-06-22 10:59:59 info ah_image: system: erase /dev/mtd0

There was info for the show log buf | in image command.

Even waiting 20 minutes it stays on the 10.0r8a image, and when I push the 10.1r5 it uploads, reboots, and as you can see it’s still keeping the 10.0r8a as the current image. I’ve tried the command “reboot backup” and doesn’t want to revert.

Re: AP650 stuck on 10.0r8a and won't update to 10.1r5

Paul_Wang — Tue, 23 Jun 2020 21:04:58 GMT

2020-06-22 11:47:44 err ah_bot: wifi: abort flash writing due to CPU overload or image upgrading

The above log seems related. Does this issue happen to multiple APs?

Will the upgrade succeed if you disable both wifi interfaces temporarily?

I would suggest you contact GTAC or partner and raise a support case for this issue.

Re: AP650 stuck on 10.0r8a and won't update to 10.1r5

KevinP1 — Tue, 23 Jun 2020 22:10:38 GMT

We currently have 19 AP’s having this issue. I tried what you had suggested by turning off the radios, the same result occurred. I’ll open a case and once I have a resolution I’ll post it here.

Thank you, Paul, for your assistance.

Re: AP650 stuck on 10.0r8a and won't update to 10.1r5

KevinP1 — Wed, 24 Jun 2020 22:57:36 GMT

Quick update: GTAC was able to replicate the issue in the TAC lab; it’s now being escalated to engineering.

Re: AP650 stuck on 10.0r8a and won't update to 10.1r5

KevinP1 — Thu, 25 Jun 2020 22:40:25 GMT

Here’s the latest info from GTAC:

IQEngine 10.1r5 is not currently considered to be stable for the AP650. We will be removing it as the default firmware version for that model. The current recommended firmware for the AP650 is 10.0r8a.

I didn’t realize we would were beta testers , but at least we all know to avoid 10.1r5 for the AP650.