topic I have a AeroHive AP250 that is Connecting to DHCP and getting / giving out IP addresses but not connecting out to the Internet. It is running the same policy as all other AP250's on my network. Any suggestions would be a great help. in Aerohive Migrated Content

I have a AeroHive AP250 that is Connecting to DHCP and getting / giving out IP addresses but not connecting out to the Internet. It is running the same policy as all other AP250's on my network. Any suggestions would be a great help.

haide — Tue, 19 Feb 2019 00:43:01 GMT

I have a AeroHive AP250 that is Connecting to DHCP and getting / giving out IP addresses but not connecting out to the Internet. It is running the same policy as all other AP250's on my network. Any suggestions would be a great help.

Re: I have a AeroHive AP250 that is Connecting to DHCP and getting / giving out IP addresses but not connecting out to the Internet. It is running the same policy as all other AP250's on my network. Any suggestions would be a great help.

samantha_lynn — Tue, 19 Feb 2019 00:55:51 GMT

Hi Hunter, I have a few questions: Are you able to ping your default gateway from the CLI of that AP? Are you able to ping 8.8.8.8, google.com, or both? Could you try switching the port of this AP with a working AP to see if the problem follows the AP or stays with the port?

We could also run a trace route, to see how far traffic gets and where it stops. The CLI command for that is "tracert <IPAddress>". For example, if I wanted to do a trace route to one of Googles DNS addresses, 8.8.8.8, the command would be "tracert 8.8.8.8", without the quotations. If you could share the results of that, it might help us pinpoint where the traffic is dropping. If you'd rather share this with me directly, my email is communityhelp@aerohive.com.

Re: I have a AeroHive AP250 that is Connecting to DHCP and getting / giving out IP addresses but not connecting out to the Internet. It is running the same policy as all other AP250's on my network. Any suggestions would be a great help.

haide — Tue, 19 Feb 2019 01:08:33 GMT

Yes, I can ping 8.8.8.8 and google.com.

Re: I have a AeroHive AP250 that is Connecting to DHCP and getting / giving out IP addresses but not connecting out to the Internet. It is running the same policy as all other AP250's on my network. Any suggestions would be a great help.

haide — Tue, 19 Feb 2019 01:10:09 GMT

Trace-route also goes all the way through to google.com.

Re: I have a AeroHive AP250 that is Connecting to DHCP and getting / giving out IP addresses but not connecting out to the Internet. It is running the same policy as all other AP250's on my network. Any suggestions would be a great help.

samantha_lynn — Tue, 19 Feb 2019 01:14:10 GMT

Is it the clients connecting to this AP that aren't getting out to the internet? If so, can we run a Client Monitor on one of the clients that can't connect?

Re: I have a AeroHive AP250 that is Connecting to DHCP and getting / giving out IP addresses but not connecting out to the Internet. It is running the same policy as all other AP250's on my network. Any suggestions would be a great help.

bruce_stahlin — Wed, 20 Feb 2019 14:13:40 GMT

Please clarify if it is the AP, clients, or both that have this issue. Based upon your testing, it sounds like DHCP and DNS have been ruled out.

Are there any external firewall policies that may be preventing particular IP addresses Internet access?