topic Re: One of our new AP122's will no update. It is running 7.0r0, and all the rest were 7.0r4 or above. No matter what options I choose in the update (even to 7.0r4), it comes back "Device UPdate Failed" in Aerohive Migrated Content

One of our new AP122's will no update. It is running 7.0r0, and all the rest were 7.0r4 or above. No matter what options I choose in the update (even to 7.0r4), it comes back "Device UPdate Failed"

mml — Fri, 14 Sep 2018 04:05:43 GMT

One of our new AP122's will no update. It is running 7.0r0, and all the rest were 7.0r4 or above. No matter what options I choose in the update (even to 7.0r4), it comes back "Device UPdate Failed"

Re: One of our new AP122's will no update. It is running 7.0r0, and all the rest were 7.0r4 or above. No matter what options I choose in the update (even to 7.0r4), it comes back "Device UPdate Failed"

samantha_lynn — Fri, 14 Sep 2018 19:44:34 GMT

When you click on the "device Update failed" message, what error message do you see? You may have to expand the failure event to see the entire message.

Re: One of our new AP122's will no update. It is running 7.0r0, and all the rest were 7.0r4 or above. No matter what options I choose in the update (even to 7.0r4), it comes back "Device UPdate Failed"

mml — Fri, 14 Sep 2018 19:58:16 GMT

The CLI "save image https://cloud-va2.aerohive.com:443/aft-webapp/hiveos/images/AP122-8.2r4.golden.img.S admin VHM-JCHMZDOT password **** basic no-prompt' execute failed, cause by: The Aerohive device was unable to save the image to flash memory. Reboot the Aerohive device and try again. If this problem persists, contact Aerohive Support.

Re: One of our new AP122's will no update. It is running 7.0r0, and all the rest were 7.0r4 or above. No matter what options I choose in the update (even to 7.0r4), it comes back "Device UPdate Failed"

samantha_lynn — Fri, 14 Sep 2018 20:02:07 GMT

Thank you for that error message. I would recommend trying to reboot the AP, then pushing another update to the AP (we'd want to try a complete and a delta configuration push to be safe). If you still have issues, you might want to try a full reset of the AP and then try to push the update again. If these steps both fail to resolve the issue, you'd want to open a technical support case with us so we can troubleshoot this AP in more depth with you.

Re: One of our new AP122's will no update. It is running 7.0r0, and all the rest were 7.0r4 or above. No matter what options I choose in the update (even to 7.0r4), it comes back "Device UPdate Failed"

mml — Fri, 14 Sep 2018 20:18:30 GMT

I had already done everything you suggest except a reset. I just did that and it did not help at all. It doesn't matter what options I choose (Delta, Complete, Golden version, specific version), it starts the update and then dies with this message. We don't have a support plan anymore and this is a brand new device. Can I get it replaced under warranty?

Re: One of our new AP122's will no update. It is running 7.0r0, and all the rest were 7.0r4 or above. No matter what options I choose in the update (even to 7.0r4), it comes back "Device UPdate Failed"

samantha_lynn — Fri, 14 Sep 2018 20:25:36 GMT

Thank you for letting me know the troubleshooting steps you've taken so far. The last thing we would need to try before we can RMA this device for you is a TFTP flash that you will need a technical support agent to help with. Since you haven't purchased support, we're going to need to make a Connect case for this issue. To do this you'll want to go to thehivecommunity.aerohive.com> Click on the "Connect" tile on the front page of the Hive Community> Click on the last link on this page, "Link to the Question and RMA Request Forms"> Fill out the form for a question and mention in the description that the community moderator approved this case and that you are looking for a TFTP flash.

Re: One of our new AP122's will no update. It is running 7.0r0, and all the rest were 7.0r4 or above. No matter what options I choose in the update (even to 7.0r4), it comes back "Device UPdate Failed"

soporte13 — Sat, 22 Sep 2018 21:11:34 GMT

Hi Michelle and Sam,

I have exactly the same issue with the same AP model (AP122).

I will proceed as Sam says in "thehivecommunity.aerohive.com"

Re: One of our new AP122's will no update. It is running 7.0r0, and all the rest were 7.0r4 or above. No matter what options I choose in the update (even to 7.0r4), it comes back "Device UPdate Failed"

Anonymous — Mon, 28 Oct 2019 19:34:45 GMT

I'm just wondering if this post may be monitored better than the previous one. It appears I need a set of firmware updates, can I obtain these from anywhere?

Re: One of our new AP122's will no update. It is running 7.0r0, and all the rest were 7.0r4 or above. No matter what options I choose in the update (even to 7.0r4), it comes back "Device UPdate Failed"

samantha_lynn — Mon, 28 Oct 2019 20:40:20 GMT

Hi David, thank you for reaching out on this post, I've responded to your original post and sent those files to you as well.