topic Just noticed "Surrounding Access Points" portion of Device360 is not populating data. Anyone else having the same problem? in Aerohive Migrated Content

Just noticed "Surrounding Access Points" portion of Device360 is not populating data. Anyone else having the same problem?

w1f1n00b — Wed, 22 Jan 2020 23:20:18 GMT

under Device360>Monitor>Wireless Interfaces>Surrounding Access Points it says "No surrounding Access Points found".

If I CLI into the AP and run "sh acsp neighbor" It is seeing surrounding APs. and If I check the radios, it is completing background scans.

Re: Just noticed "Surrounding Access Points" portion of Device360 is not populating data. Anyone else having the same problem?

samantha_lynn — Thu, 23 Jan 2020 23:48:50 GMT

We may be failing to send the necessary reporting files from the APs to the GUI, would you be able to check the buffered log for any failed .lpr or .hpr files? Or if you'd like to send tech data to me at communityhelp@aerohive.com, I can check the buffered log for you.

Re: Just noticed "Surrounding Access Points" portion of Device360 is not populating data. Anyone else having the same problem?

w1f1n00b — Fri, 24 Jan 2020 01:09:10 GMT

These are the only items found in the log for those extensions

[hostname]#sh logging buffered | include .lpr

2020-01-23 12:00:02 info l7d: application: A new report file created: "9C5D1267F7800164.lpr"

[hostname]#sh logging buffered | include .hpr

2020-01-23 12:00:03 info l7d: application: A new report file created: "9C5D1267F7800163.hpr"

Re: Just noticed "Surrounding Access Points" portion of Device360 is not populating data. Anyone else having the same problem?

samantha_lynn — Fri, 24 Jan 2020 01:11:20 GMT

Thank you for checking for those. In that case, I would recommend opening a support case as this is likely a GUI issue they'll need to investigate.