topic Hi, I have an Aerohive AP that showing as already onboarded. 02451608100660 in Aerohive Migrated Content

Hi, I have an Aerohive AP that showing as already onboarded. 02451608100660

frankieg82 — Sat, 04 Apr 2020 10:20:45 GMT

Hi, I have an Aerohive AP that showing as already onboarded. 02451608100660

Re: Hi, I have an Aerohive AP that showing as already onboarded. 02451608100660

samantha_lynn — Mon, 06 Apr 2020 19:41:13 GMT

Thank you for letting me know, that device should be free to add to your inventory now. Please let me know if I can help with anything else.

Re: Hi, I have an Aerohive AP that showing as already onboarded. 02451608100660

frankieg82 — Mon, 06 Apr 2020 22:18:44 GMT

Great thank you! I was able to get the device onboarded.

Re: Hi, I have an Aerohive AP that showing as already onboarded. 02451608100660

leoslav — Tue, 07 Apr 2020 00:59:56 GMT

hello, I'm having the same issue. How can I proceed to have my AP onboarded?

Thanks!

Re: Hi, I have an Aerohive AP that showing as already onboarded. 02451608100660

samantha_lynn — Tue, 07 Apr 2020 01:19:48 GMT

If you can send the serial number of the device to me at communityhelp@aerohive.com, I can get the device freed up for you.

Re: Hi, I have an Aerohive AP that showing as already onboarded. 02451608100660

leoslav — Tue, 07 Apr 2020 01:21:05 GMT

Sure, sending via email now, tks 🙂

Re: Hi, I have an Aerohive AP that showing as already onboarded. 02451608100660

leoslav — Tue, 07 Apr 2020 01:22:55 GMT

Hi,

Please find out the Serial Number from my AP130 which appears as onboarded.

01301503250019

Thanks,

Leonardo Luis Slaviero

Founder & CTO

leonardo.slaviero@tecexpert.com.br

M/WhatsApp: +55 11 97401 5181

P: +55 11 3280 1445 R (ext) 202

Skypeid: leonardo.slaviero

Tecexpert Brasil, a Bluetooth® Member

De: Aerohive Customer Community
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Data: segunda-feira, 6 de abril de 2020 15:20
Para: "leonardo.slaviero@tecexpert.com.br"
Assunto: Sam Pirok answered: Hi, I have an Aerohive AP that showing as already onboarded. 02451608100660

If you can send the serial number of the device to me at communityhelp@aerohive.com, I can get the device freed up for you.

Sam Pirok (Aerohive)
If you can send the serial number of the device to me at communityhelp@aerohive.com, I can get the device freed up for you.

or reply to this email

Replying to

Hi,
I have an Aerohive AP that showing as already onboarded.

02451608100660

Leonardo Slaviero (Customer)
Monday, April 6, 2020 5:59 PM
hello, I'm having the same issue. How can I proceed to have my AP onboarded?

Thanks!

Sam Pirok (Aerohive)
If you can send the serial number of the device to me at communityhelp@aerohive.com, I can get the device freed up for you.
Monday, April 6, 2020 6:19 PM

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Re: Hi, I have an Aerohive AP that showing as already onboarded. 02451608100660

samantha_lynn — Tue, 07 Apr 2020 01:37:26 GMT

Thank you for the serial number, that device should be free now.

Re: Hi, I have an Aerohive AP that showing as already onboarded. 02451608100660

leoslav — Tue, 07 Apr 2020 01:40:33 GMT

it worked and I could onboard the AP, thanks 🙂