topic Can't onboard devices; The device appears to be in use by another VIQ. in Aerohive Migrated Content https://community.extremenetworks.com/t5/aerohive-migrated-content/can-t-onboard-devices-the-device-appears-to-be-in-use-by-another/m-p/94336#M13510 <P>Hi</P><P>I've got three Aerohive APs which are stuck in our old instance of Hivemanager, which we no longer have access to. Can you remove the following devices from the old manager so they can be onboarded again?</P><P>&nbsp;</P><P>Serials:</P><P><SPAN>01301908220431</SPAN></P><P><SPAN>01301601150303</SPAN></P><P><SPAN>01301601150291</SPAN></P> Mon, 09 Jan 2023 12:48:39 GMT jan_erik 2023-01-09T12:48:39Z Can't onboard devices; The device appears to be in use by another VIQ. https://community.extremenetworks.com/t5/aerohive-migrated-content/can-t-onboard-devices-the-device-appears-to-be-in-use-by-another/m-p/94336#M13510 <P>Hi</P><P>I've got three Aerohive APs which are stuck in our old instance of Hivemanager, which we no longer have access to. Can you remove the following devices from the old manager so they can be onboarded again?</P><P>&nbsp;</P><P>Serials:</P><P><SPAN>01301908220431</SPAN></P><P><SPAN>01301601150303</SPAN></P><P><SPAN>01301601150291</SPAN></P> Mon, 09 Jan 2023 12:48:39 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/can-t-onboard-devices-the-device-appears-to-be-in-use-by-another/m-p/94336#M13510 jan_erik 2023-01-09T12:48:39Z Re: Can't onboard devices; The device appears to be in use by another VIQ. https://community.extremenetworks.com/t5/aerohive-migrated-content/can-t-onboard-devices-the-device-appears-to-be-in-use-by-another/m-p/94351#M13511 <P>Thank you for providing those serial numbers, could you please try adding these devices to your inventory one more time for me?<BR /><BR /></P> Tue, 10 Jan 2023 14:57:57 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/can-t-onboard-devices-the-device-appears-to-be-in-use-by-another/m-p/94351#M13511 SamPirok 2023-01-10T14:57:57Z Re: Can't onboard devices; The device appears to be in use by another VIQ. https://community.extremenetworks.com/t5/aerohive-migrated-content/can-t-onboard-devices-the-device-appears-to-be-in-use-by-another/m-p/94392#M13513 <P>They are now added. Thank you!</P> Fri, 13 Jan 2023 11:57:44 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/can-t-onboard-devices-the-device-appears-to-be-in-use-by-another/m-p/94392#M13513 jan_erik 2023-01-13T11:57:44Z