https://community.extremenetworks.com/t5/aerohive-migrated-content/can-t-onboard-device-the-device-appears-to-be-in-use-by-another/m-p/98801#M13624 <P>Hello.</P><P>I've got a Aerohive AP which is stuck in a old instance of Hivemanager, which we no longer have access to. Can you remove the following devices from the old manager so it can be onboarded again?<BR />The serial is&nbsp;02301405162008</P> Fri, 12 Jan 2024 20:30:14 GMT norman2828 2024-01-12T20:30:14Z https://community.extremenetworks.com/t5/aerohive-migrated-content/can-t-onboard-device-the-device-appears-to-be-in-use-by-another/m-p/98801#M13624 <P>Hello.</P><P>I've got a Aerohive AP which is stuck in a old instance of Hivemanager, which we no longer have access to. Can you remove the following devices from the old manager so it can be onboarded again?<BR />The serial is&nbsp;02301405162008</P> Fri, 12 Jan 2024 20:30:14 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/can-t-onboard-device-the-device-appears-to-be-in-use-by-another/m-p/98801#M13624 norman2828 2024-01-12T20:30:14Z https://community.extremenetworks.com/t5/aerohive-migrated-content/can-t-onboard-device-the-device-appears-to-be-in-use-by-another/m-p/99198#M13630 <P>Hi there, apologies for the long wait here. To request a serial number be released from it's old inventory,&nbsp; you'll want to contact our support team on the <A href="http://extreme-networks.my.site.com" target="_self">Extreme Portal</A>, under Support. They'll be able to help you from there. Hope this helps!</P> Fri, 02 Feb 2024 15:30:20 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/can-t-onboard-device-the-device-appears-to-be-in-use-by-another/m-p/99198#M13630 SamPirok 2024-02-02T15:30:20Z