topic Re: Error when adding devices to HiveManager NG. in Aerohive Migrated Content

Error when adding devices to HiveManager NG.

nocdl — Mon, 23 Sep 2019 17:22:15 GMT

Hello,

I'm getting following error when trying to add devices to HiveManager NG:

"Exceeded maximum number of onboarded devices."

I have 50 devices licensed and only 6 already added and managed from HiveManager so I assume that it is not an issue with the number of devices. I only can add five devices more, when I enter the S/N of a sixth device, I get the error.

Thanks.

Re: Error when adding devices to HiveManager NG.

samantha_lynn — Mon, 23 Sep 2019 20:06:59 GMT

Could you click on the silhouette icon in the top right hand corner of the HiveManager GUI> Global Settings> License management and send me a screen shot of the entire page you see here? If you'd like to send this to me directly, my email is communityhelp@aerohive.com.

Re: Error when adding devices to HiveManager NG.

nocdl — Wed, 25 Sep 2019 15:39:38 GMT

Hello,

I just sent you an email with the screenshot requested.

Thanks,

Luis.

Re: Error when adding devices to HiveManager NG.

samantha_lynn — Wed, 25 Sep 2019 20:59:18 GMT

Thank you for that screen shot. That looks like it's going to be a bug, you'd want to file a support case with your partner so we can troubleshoot this with you.