topic Re: I have a AP330 that stopped client access, I replaced with same AP330, same thing happened. Discovered power off/on fixes it. What may be causing this? It's located in a small room with cinder block wall, room is warm not hot. in Aerohive Migrated Content

I have a AP330 that stopped client access, I replaced with same AP330, same thing happened. Discovered power off/on fixes it. What may be causing this? It's located in a small room with cinder block wall, room is warm not hot.

kenneth_scholl — Sat, 08 Sep 2018 01:01:42 GMT

I have a AP330 that stopped client access, I replaced with same AP330, same thing happened. Discovered power off/on fixes it. What may be causing this? It's located in a small room with cinder block wall, room is warm not hot.

Re: I have a AP330 that stopped client access, I replaced with same AP330, same thing happened. Discovered power off/on fixes it. What may be causing this? It's located in a small room with cinder block wall, room is warm not hot.

bruce_stahlin — Sat, 08 Sep 2018 01:19:10 GMT

Are you losing capwap, i.e. what color is the LED on the WAP when connectivity is lost?

Re: I have a AP330 that stopped client access, I replaced with same AP330, same thing happened. Discovered power off/on fixes it. What may be causing this? It's located in a small room with cinder block wall, room is warm not hot.

kenneth_scholl — Sat, 08 Sep 2018 01:28:47 GMT

The light remains white. If I reboot it, it will go through the various lights until completing the boot finishing with white but it still will not let any clients to access it. I unplugged it again to see how long it take before it "locks up".

Re: I have a AP330 that stopped client access, I replaced with same AP330, same thing happened. Discovered power off/on fixes it. What may be causing this? It's located in a small room with cinder block wall, room is warm not hot.

bruce_stahlin — Sat, 08 Sep 2018 01:37:55 GMT

What does HiveManager reveal about the clients? Does the WAP report clients in HM? Do you have console or ssh access to the WAP? What does the "show station" command report? If you're using HM Classic, have you run client monitor?

Re: I have a AP330 that stopped client access, I replaced with same AP330, same thing happened. Discovered power off/on fixes it. What may be causing this? It's located in a small room with cinder block wall, room is warm not hot.

kenneth_scholl — Sat, 08 Sep 2018 01:47:17 GMT

I am new to the Aerohive system. Yes the WAP reports to the manager. I can see clients but they have 0.0.0.0 as an IP. I have not concoled into a AP. I'm not familiar with "show station" command. I'll research that. Yes I'm using HM classic. again not familiar with client monitor. Thank you for giving me a direction, I will research these suggestions and post what I discover.

Re: I have a AP330 that stopped client access, I replaced with same AP330, same thing happened. Discovered power off/on fixes it. What may be causing this? It's located in a small room with cinder block wall, room is warm not hot.

kenneth_scholl — Sat, 08 Sep 2018 02:02:47 GMT

I setup the Client Monitor, traffic will be light until Monday. I did just receive this error.

"The current capwap delay time higher than threshold value"

Re: I have a AP330 that stopped client access, I replaced with same AP330, same thing happened. Discovered power off/on fixes it. What may be causing this? It's located in a small room with cinder block wall, room is warm not hot.

adeweese — Sat, 08 Sep 2018 02:13:46 GMT

I am also having this issue with a 230. I am going to look into the Client Monitoring but please do let me know what you find out on your end.

Re: I have a AP330 that stopped client access, I replaced with same AP330, same thing happened. Discovered power off/on fixes it. What may be causing this? It's located in a small room with cinder block wall, room is warm not hot.

samantha_lynn — Mon, 19 Nov 2018 22:59:23 GMT

I see this thread has been idle for a bit, but in case you all are still having issues or if someone else runs in to this later on, when we see the AP connect and clients not obtaining IP addresses, we'd want to look in to the VLANs and switch port settings. If you're using more than one VLAN on your network, the switches need to be trunked to allow all the VLANs in use. To make sure a client connected to an particular AP should be able to reach a DHCP server on the VLAN assigned to it, run the following command on the CLI of the AP:

int mgt0 dhcp-probe vlan-range # #

*If you want to run a range you would do 1 5 for example, if you want to check a single VLAN you would just use that VLAN number twice, such as 5 5 for example. So if I was running a VLAN probe for VLAN 5, the command would be “int mgt0 dhcp-probe vlan-range 5 5”.