topic Re: I can no longer find where the latest versions of firmware/software are for our AP130. I used to check from time to time, but I have no idea where it is now. We are currently on 6.5r8b. Thank you in Aerohive Migrated Content

I can no longer find where the latest versions of firmware/software are for our AP130. I used to check from time to time, but I have no idea where it is now. We are currently on 6.5r8b. Thank you

nelson — Tue, 15 May 2018 04:36:55 GMT

I can no longer find where the latest versions of firmware/software are for our AP130. I used to check from time to time, but I have no idea where it is now. We are currently on 6.5r8b. Thank you

Re: I can no longer find where the latest versions of firmware/software are for our AP130. I used to check from time to time, but I have no idea where it is now. We are currently on 6.5r8b. Thank you

GeorgiaMason — Tue, 15 May 2018 20:09:37 GMT

Is this Matrix what you're looking for? - https://thehivecommunity.aerohive.com/s/question/0D50c00005jmpq9CAA/

Re: I can no longer find where the latest versions of firmware/software are for our AP130. I used to check from time to time, but I have no idea where it is now. We are currently on 6.5r8b. Thank you

nelson — Wed, 16 May 2018 01:11:08 GMT

So, three followup questions:

1) Where does one go in the "portal"/site to see what is available, and check off the AP to update?

2) Who is running 6.5r9a on an AP130, and is it worth going to, and safe to run?

3) What is new in this version?

Thank you.

Re: I can no longer find where the latest versions of firmware/software are for our AP130. I used to check from time to time, but I have no idea where it is now. We are currently on 6.5r8b. Thank you

GeorgiaMason — Wed, 16 May 2018 20:24:21 GMT

You'd want to update the APs in your manager. When you update the OS, if there is a new OS version, it will tell you that a new version is available.

I don't have any 130's so I can't help with the second question.

Release notes for 6.5r9- https://docs.aerohive.com/330000/docs/help/english/documentation/6.5r9_HiveOS_ReleaseNotes.pdf

Re: I can no longer find where the latest versions of firmware/software are for our AP130. I used to check from time to time, but I have no idea where it is now. We are currently on 6.5r8b. Thank you

nelson — Thu, 31 May 2018 21:27:38 GMT

I understand this, but my whole screen looks different than it used to, plus it keeps the same screen, no matter which button I click on. How do I reach Aerohive Support people?

Re: I can no longer find where the latest versions of firmware/software are for our AP130. I used to check from time to time, but I have no idea where it is now. We are currently on 6.5r8b. Thank you

nelson — Thu, 31 May 2018 23:35:58 GMT

OK, I finally got in touch with Aerohive Support. It was a licensing issue!

I was locked out of service on ALL of my AP's because 1 license had lapsed. I would think it would still allow me into my other devices. Short of that, it should have told me that the other controls were not available due to license. I spent the past couple weeks off and on, looking around for firewall issues, browser issues, etc. trying to figure out why it wasn't displaying correctly. A simple red or grey button would have let me know what was going on immediately. Now was able to update Hive OS.

Re: I can no longer find where the latest versions of firmware/software are for our AP130. I used to check from time to time, but I have no idea where it is now. We are currently on 6.5r8b. Thank you

nelson — Thu, 31 May 2018 23:36:18 GMT

Thanks, everyone, for your attempts at help.