topic Re: Users connected with Internet only and Guest SSID are able to connect , but getting popup "No Internet connectivity" sometimes "Internet may not be available " Please advise the root cause and how to fix this. We are using Hivemanager NG in Aerohive Migrated Content

Users connected with Internet only and Guest SSID are able to connect , but getting popup "No Internet connectivity" sometimes "Internet may not be available " Please advise the root cause and how to fix this. We are using Hivemanager NG

ramesh_pandey — Wed, 19 Feb 2020 18:42:10 GMT

Users connected with Internet only and Guest SSID are able to connect , but getting popup "No Internet connectivity" sometimes "Internet may not be available " Please advise the root cause and how to fix this. We are using Hivemanager NG

Re: Users connected with Internet only and Guest SSID are able to connect , but getting popup "No Internet connectivity" sometimes "Internet may not be available " Please advise the root cause and how to fix this. We are using Hivemanager NG

samantha_lynn — Thu, 20 Feb 2020 00:20:24 GMT

Are the users still able to browse when this message appears, or does the client device seem to be disconnected from the wireless network?

Re: Users connected with Internet only and Guest SSID are able to connect , but getting popup "No Internet connectivity" sometimes "Internet may not be available " Please advise the root cause and how to fix this. We are using Hivemanager NG

ramesh_pandey — Thu, 20 Feb 2020 18:34:11 GMT

Hi Sam, although user is connected with SSID getting valid IP address but still unable to browse anything.

Re: Users connected with Internet only and Guest SSID are able to connect , but getting popup "No Internet connectivity" sometimes "Internet may not be available " Please advise the root cause and how to fix this. We are using Hivemanager NG

samantha_lynn — Thu, 20 Feb 2020 23:02:38 GMT

Thank you for letting me know. Could you add me as an external admin so I can review your configuration for you? No changes will be made, I just want to get a better idea of the settings involved. If you'd like to add me, please use spirok@extremenetworks.com. This guide reviews how to add an external admin and how to find your Organization name, which I will need to find your VIQ instance in particular: https://thehivecommunity.aerohive.com/s/article/Allowing-Support-Access-to-HiveManager

Please also let me know the name of the Network policy and SSID I should be looking at. If you'd rather share this information with me directly, please feel free to email it to me with the address above or communityhelp@aerohive.com.