topic Re: frequent Client Disconnection on both radios in Aerohive Migrated Content

frequent Client Disconnection on both radios

NKukke1 — Thu, 02 Jan 2020 14:17:53 GMT

Hi Team,

Need to know the best practice of the radio fine tuning of AP 630

What is the recent best firmware to be applied

What is the best setting of the WIPS to be configured

What is the option to get the report of the guest MGMT as self registration, employee approval kind.

Re: frequent Client Disconnection on both radios

samantha_lynn — Fri, 03 Jan 2020 01:54:47 GMT

Frequent client disconnections are usually a result of Radio Frequency Interference. This guide reviews some Radio Profile settings that can help with interference: https://thehivecommunity.aerohive.com/s/article/Radio-profile-baseline-suggestions-for-Radio-Frequency-Interference-Troubleshooting

This guide reviews some other troubleshooting steps you can take to identify and mitigate Radio Frequency Interference: https://thehivecommunity.aerohive.com/s/article/Radio-Frequency-Interference-NG

WIPS settings depend heavily on the type of environment you are working with, so I can't really give you any best practice suggestions without knowing more about your network. That said, this page reviews the different WIPS settings available, so you can determine which settings are best for you: http://docs.aerohive.com/330000/docs/help/english/ng/Content/gui/configuration/configuring-wireless-intrusion-prevention-system.htm?Highlight=WIPS

I'm not sure what you mean by a report for the guest MGMT self register users, but you can see your self register users (and whether or not they've been approved yet) by going to Configure> Users> Users (left hand side menu this time).

Re: frequent Client Disconnection on both radios

NKukke1 — Fri, 03 Jan 2020 12:31:12 GMT

Hi Sam,

Regrading the Guest, we have created the guest SSID and required the report to be generated of how many guest registration are happened and who is the sponsor approved the request.

Re: frequent Client Disconnection on both radios

samantha_lynn — Fri, 03 Jan 2020 23:27:32 GMT

Thank you for clarifying. Unfortunately, we don't have a report that captures that information. You can see all available report options in Dashboard> Reports. I would recommend reaching out to your sales engineer to see if they can file a feature request for a new report type for you.

Re: frequent Client Disconnection on both radios

itmanager2 — Tue, 14 Jan 2020 09:19:22 GMT

Hi Sam.

The URL https://thehivecommunity.aerohive.com/s/article/Radio-profile-baseline-suggestions-for-Radio-Frequency-Interference-Troubleshooting that you have posted in a couple of replies doesn't seem to work for me. Is just a empty page with Error in the title bar.

Cheers

Ian

Re: frequent Client Disconnection on both radios

samantha_lynn — Tue, 14 Jan 2020 21:50:11 GMT

Thank you very much for telling me Ian, that should be fixed now.

Re: frequent Client Disconnection on both radios

NKukke1 — Tue, 14 Jan 2020 21:59:25 GMT

Below setting helped me to resolve the disconnection issue

Upgrade the AP’s to the latest version 10.0r7a
no radio profile IQ5.0Ghz tx-beamforming
radio profile IQ5.0Ghz acsp max-tx-power 20
radio profile IQ2.4Ghz acsp max-tx-power 20
radio profile IQ5.0Ghz dfs
no radio profile IQ5.0Ghz mu-mimo enable
interface wifi1 radio power auto
interface wifi0 radio power auto