topic Re: I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at &quot;Certification updating&quot; I wonder what I could or should do? in Aerohive Migrated Content https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63095#M1685 <P>Ever fixed?</P> Mon, 25 Nov 2019 08:56:07 GMT justindd 2019-11-25T08:56:07Z I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do? https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63089#M1679 I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do? Mon, 04 Nov 2019 23:02:34 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63089#M1679 niklas_osterman 2019-11-04T23:02:34Z Re: I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do? https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63090#M1680 <P>the mouse-over information (by the "Device update failed" notice) says HVMxxxxx password *** Basic execute failed caused by unknown error</P> Mon, 04 Nov 2019 23:13:27 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63090#M1680 niklas_osterman 2019-11-04T23:13:27Z Re: I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do? https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63091#M1681 <P>What's the current firmware version that it is on?</P> Tue, 05 Nov 2019 17:41:25 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63091#M1681 ashley_finch 2019-11-05T17:41:25Z Re: I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do? https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63092#M1682 <P>8.2r3</P><P>&nbsp;</P> Tue, 05 Nov 2019 17:47:35 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63092#M1682 niklas_osterman 2019-11-05T17:47:35Z Re: I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do? https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63093#M1683 <P>Okay so firmware is fine, is there any firewall rules blocking the update from going through? Rule are: <A href="https://cloud.aerohive.com/support/Amsterdam.html" alt="https://cloud.aerohive.com/support/Amsterdam.html" target="_blank">https://cloud.aerohive.com/support/Amsterdam.html</A></P> Tue, 05 Nov 2019 17:50:27 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63093#M1683 ashley_finch 2019-11-05T17:50:27Z Re: I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do? https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63094#M1684 <P>Should not be, I have some 30 other AP's in the same net that works fine.</P> Tue, 05 Nov 2019 20:44:18 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63094#M1684 niklas_osterman 2019-11-05T20:44:18Z Re: I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do? https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63095#M1685 <P>Ever fixed?</P> Mon, 25 Nov 2019 08:56:07 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63095#M1685 justindd 2019-11-25T08:56:07Z Re: I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do? https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63096#M1686 Nope Mon, 25 Nov 2019 09:02:37 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63096#M1686 niklas_osterman 2019-11-25T09:02:37Z Re: I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do? https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63097#M1687 <P>Sorry for not getting back to you, could you run some debugs and push an update to the AP again?:</P><P><A href="https://thehivecommunity.aerohive.com/s/article/CAPWAP-debugs" alt="https://thehivecommunity.aerohive.com/s/article/CAPWAP-debugs" target="_blank">https://thehivecommunity.aerohive.com/s/article/CAPWAP-debugs</A></P><P>also do a 'debug console' at the end to show the output</P><P>Alternatively, create a support ticket if you're able to. You may get a quicker response than my sporadic forum posts <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 25 Nov 2019 21:02:56 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-an-ap-230-seems-to-be-connected-to-the-customers-hive-ng/m-p/63097#M1687 ashley_finch 2019-11-25T21:02:56Z