topic RE: Aerohive APs appears to be in use under another VIQ in Aerohive Migrated Content

Aerohive APs appears to be in use under another VIQ

gsiemens — Mon, 10 Jan 2022 21:54:00 GMT

I just purchased a used AP250 and was told it is de-registered, but I can't seem to register it.

Serial number is 02501810300415

RE: Aerohive APs appears to be in use under another VIQ

gsiemens — Wed, 12 Jan 2022 20:51:00 GMT

@Sam Pirok

RE: Aerohive APs appears to be in use under another VIQ

SamPirok — Wed, 12 Jan 2022 23:05:00 GMT

Hi @gsiemens, thanks for the mention here, that device should be free to add to your inventory now. Please let me know if I can help with anything else!

Re: RE: Aerohive APs appears to be in use under another VIQ

aarcigagts — Mon, 13 Mar 2023 13:56:08 GMT

Hi! just joined the community, sorry to necropost!

Could you kindly help with the following Aerohive unit with which I am having the same problem as OP?

I would greatly appreciate it!

Aerohive AH-SR2324P

Serial: 23241602250013

Re: Aerohive APs appears to be in use under another VIQ

SamPirok — Mon, 13 Mar 2023 14:17:18 GMT

Hi @aarcigagts, thank you for reaching out. Unfortunately the SR22xx and SR23xx use a different registration server that I do not have access to. For help with these devices, you'll need to open a support case on our Extreme Portal, and request they remove the old registration for you. I'm sorry I couldn't be more helpful here. Please let me know if I can help with anything else.