topic Re: When I try to ADD my device to HiveManager NG with a new Entitlement key I got "The device appears to be in use by another VHM". in Aerohive Migrated Content

When I try to ADD my device to HiveManager NG with a new Entitlement key I got "The device appears to be in use by another VHM".

facemar — Fri, 04 May 2018 01:54:22 GMT

When I try to ADD my device to HiveManager NG with a new Entitlement key I got "The device appears to be in use by another VHM".

Re: When I try to ADD my device to HiveManager NG with a new Entitlement key I got "The device appears to be in use by another VHM".

samantha_lynn — Fri, 04 May 2018 02:04:46 GMT

Hello, you would need to provide the serial number to Aerohive technical support so we can remove that device from the redirector for you. If you'd prefer to provide the serial number privately, please feel free to email me directly at communityhelp@aerohive.com.

Re: When I try to ADD my device to HiveManager NG with a new Entitlement key I got "The device appears to be in use by another VHM".

facemar — Fri, 04 May 2018 02:18:23 GMT

Hi Sam:

I have sent it to your email.

Best regards.

Re: When I try to ADD my device to HiveManager NG with a new Entitlement key I got "The device appears to be in use by another VHM".

samantha_lynn — Fri, 04 May 2018 02:23:53 GMT

Hello, I have responded to your email and I have removed that serial number for you. You should be good to go now, please let me know if you have any further issues.

Re: When I try to ADD my device to HiveManager NG with a new Entitlement key I got "The device appears to be in use by another VHM".

facemar — Fri, 04 May 2018 03:28:20 GMT

All working fine.

Thank you very much.

Best regards.