topic Re: i have a couple of AP 230, that fails to update. in Aerohive Migrated Content

i have a couple of AP 230, that fails to update.

niklas_osterman — Wed, 11 Mar 2020 22:25:58 GMT

I have tried to delete and re-onboard them again, but still not managing updateing network policy..

the AP I've been working on today has IQ Engine 10.0r8 build-236132 running. the mouse over "Device Update failed" ends with Caused by: Unknown.

Re: i have a couple of AP 230, that fails to update.

samantha_lynn — Thu, 12 Mar 2020 21:12:56 GMT

Could you confirm you have the necessary ports open on your firewall for updates to go through? This page reviews the ports we use for different services, for reference: http://docs.aerohive.com/330000/docs/help/english/ng/Content/reference/services-source-and-destination-ports.htm

Re: i have a couple of AP 230, that fails to update.

niklas_osterman — Fri, 13 Mar 2020 14:41:23 GMT

yepp, some of the AP's on the same network, behind the same FW, will perform an update after a reboot. makes me pretty sure 😉

/niklas

Re: i have a couple of AP 230, that fails to update.

samantha_lynn — Fri, 13 Mar 2020 20:47:40 GMT

Thank you for confirming that. Could you enable CAPWAP debugs on an AP having this issue, replicate the update failure, then pull tech data and send that to me at communityhelp@aerohive.com?

This guide reviews how to enable CAPWAP debugs: https://thehivecommunity.aerohive.com/s/article/CAPWAP-debugs

This guide reviews how to get tech data from ExtremeCloud IQ: https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-HiveManager