topic Hello, I removed device before. After a week, i connect it again but it is not working I am removing and re-adding the serial number to my device inventory as well. Now it's still disconnected. Please help me. Thank you in Aerohive Migrated Content https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-removed-device-before-after-a-week-i-connect-it-again/m-p/63851#M1976 <P><span class="lia-inline-image-display-wrapper" image-alt="ec1aafc29c2643fc8a0564ab5eb4d2b9_0690c000008svvDAAQ.jpg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/5363i06F5E79BC2B76528/image-size/large?v=v2&amp;px=999" role="button" title="ec1aafc29c2643fc8a0564ab5eb4d2b9_0690c000008svvDAAQ.jpg" alt="ec1aafc29c2643fc8a0564ab5eb4d2b9_0690c000008svvDAAQ.jpg" /></span></P> Wed, 25 Sep 2019 11:44:16 GMT toantvn 2019-09-25T11:44:16Z Hello, I removed device before. After a week, i connect it again but it is not working I am removing and re-adding the serial number to my device inventory as well. Now it's still disconnected. Please help me. Thank you https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-removed-device-before-after-a-week-i-connect-it-again/m-p/63851#M1976 <P><span class="lia-inline-image-display-wrapper" image-alt="ec1aafc29c2643fc8a0564ab5eb4d2b9_0690c000008svvDAAQ.jpg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/5363i06F5E79BC2B76528/image-size/large?v=v2&amp;px=999" role="button" title="ec1aafc29c2643fc8a0564ab5eb4d2b9_0690c000008svvDAAQ.jpg" alt="ec1aafc29c2643fc8a0564ab5eb4d2b9_0690c000008svvDAAQ.jpg" /></span></P> Wed, 25 Sep 2019 11:44:16 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-removed-device-before-after-a-week-i-connect-it-again/m-p/63851#M1976 toantvn 2019-09-25T11:44:16Z Re: Hello, I removed device before. After a week, i connect it again but it is not working I am removing and re-adding the serial number to my device inventory as well. Now it's still disconnected. Please help me. Thank you https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-removed-device-before-after-a-week-i-connect-it-again/m-p/63852#M1977 <P>Try and give it a factory reset by holding the reset button for 10 seconds first of all. </P><P>Else, if it still doesn't seem to be connecting I'd follow the steps in this guide:</P><P><A href="https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG" alt="https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG" target="_blank">https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG</A></P> Wed, 25 Sep 2019 17:52:19 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-removed-device-before-after-a-week-i-connect-it-again/m-p/63852#M1977 ashley_finch 2019-09-25T17:52:19Z Re: Hello, I removed device before. After a week, i connect it again but it is not working I am removing and re-adding the serial number to my device inventory as well. Now it's still disconnected. Please help me. Thank you https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-removed-device-before-after-a-week-i-connect-it-again/m-p/63853#M1978 <P>Thank for your help. </P><P>I will try it.</P> Wed, 25 Sep 2019 19:03:19 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-removed-device-before-after-a-week-i-connect-it-again/m-p/63853#M1978 toantvn 2019-09-25T19:03:19Z