topic Re: Possible Bug with the PSSK local group? in Aerohive Migrated Content

Possible Bug with the PSSK local group?

pagella — Fri, 22 Feb 2019 18:55:48 GMT

Hi there,

there might be a bug regarding the local PPSK User / Group

Whenever i add a user to a local PPSK group and the username has a space for example "Peter Weingarten" i cannot use the PPSK to login. I always get an error bad password.

When i create a user without any space for example "Peter" im able to login with the PPSK.

Is this normal?

Re: Possible Bug with the PSSK local group?

pagella — Fri, 22 Feb 2019 20:27:14 GMT

I also have another issue with the Email notification. When i trigger it manually it always uses the default template even though i selected an own one in the group settings. How to change that?

Re: Possible Bug with the PSSK local group?

pagella — Tue, 26 Feb 2019 04:35:52 GMT

@Sam Pirok any idea?

Re: Possible Bug with the PSSK local group?

nick_nauwelaert — Tue, 26 Feb 2019 17:13:15 GMT

we have the same issue with a cloud ppsk user-group. We configured a new email template but hivemanager always uses the default template. Is this a bug?

Re: Possible Bug with the PSSK local group?

ashley_finch — Tue, 26 Feb 2019 19:16:09 GMT

Hello,

I've tried recreating these two issues but unfortunately I've been unable to.

For the email notification issue, I've created a new common object for the email template, created a new user group and selected to deliver the key by email and selected this newly created template. When I then create a new user I get the "dotted box" with the user and PPSK and then below I see the description text I entered of "test email template".

Is there a particular configuration of this that you are using?

Re: Possible Bug with the PSSK local group?

pagella — Tue, 26 Feb 2019 21:32:16 GMT

I think both problems are caused by the local Group. I tried again with a Cloud group and i get no such Problem as mentioned.

Open SSID for registering User to a Cloud Group

Second PPSK SSID with atm 1 Cloud Group and 3 local ones with different Rules for the VLans

Re: Possible Bug with the PSSK local group?

pagella — Tue, 26 Feb 2019 22:16:32 GMT

@Ashley Finch e

Is there a way to remove this

from the Mail template?

Re: Possible Bug with the PSSK local group?

ashley_finch — Tue, 26 Feb 2019 23:20:11 GMT

As far as I am aware when creating a template directly through HiveManager that is always included.

You may be able to use an API to deliver it in a different way, but that's as far as my knowledge goes on that!

Re: Possible Bug with the PSSK local group?

samantha_lynn — Wed, 27 Feb 2019 04:15:16 GMT

Hi everyone, if you've applied a custom template and it is not in use, then you would want to open a case for this issue so we can troubleshoot it with you.

@antoniutz pagella, I'm sorry but could you clarify what you are trying to remove from that email template? I'm not sure I'm following that last comment with the screen shot.

@Ashley Finch , thank you very much for the replication lab, much appreciated!

Re: Possible Bug with the PSSK local group?

pagella — Wed, 27 Feb 2019 18:55:36 GMT

@Sam Pirok (Aerohive) that is the upper part of the email user receive when registering or when i trigger the Password mail.

The text below is changeable, the upper part shown in the picture is not changeable.

I would like to change the text ( Your access Key etc.) to another language and maybe remove Infos like expires in. But this is not an option when i create a new Email template

I have a few others point that we dont like

is that i am not able to change the group of an existing user. This is really annoying. If possible i would like to have a feature request for it .
Isnt it possible to generate a QR code for the User in the Email that connects him to the right SSID including the PPSK Password? Or maybe it is possible to redirect directly from one ssid to another?
I dont see any option to approve user from the webinterface only via Mail
Filtering the non approved is also not possible. Only filtering by approved Users
As mentioned elsewhere please allow the Gast Manager to do more. At this point for us it is useless for us

Im sorry for bothering you so much with it but im having trouble convincing management to use your solution for our guest management

Re: Possible Bug with the PSSK local group?

AnonymousM — Thu, 28 Feb 2019 00:10:53 GMT

Hello @antoniutz pagella.

I verified that this portion of the Email Template cannot be edited and the language does not adjust based on the HM language selected.
You cannot adjust a User Group that has a User associated by design. The user has to abide by the rules defined in the group. You can edit a User Group that has no associated Users.
We do not have the ability to generate QR codes for login assistance. Also, you cannot automatically switch SSIDs without actively doing so on a client device.
Employee approval is an option within the Self-Registration configuration. This would allow approval with the GUI/Guest Manager Accounts.

You can submit feature requests through the HM directly by selecting the Message Icon just below the "?" on the right/middle of the GUI. Please let me know if you have any additional questions.

Re: Possible Bug with the PSSK local group?

pagella — Tue, 05 Mar 2019 19:55:04 GMT

@Stephen Komoll-INACTIVE

Hi Stephen thanks for the reply. I did it.

Is there any possibility to see what u guys are working on or atleast track whats been requested?

Re: Possible Bug with the PSSK local group?

samantha_lynn — Tue, 05 Mar 2019 21:52:39 GMT

If you email us at communityhelp@aerohive.com, we can look in to the request for you to see where it stands. Unfortunately there is no way for you to track these requests as they are worked on, but you should see any additions made because of these requests in the release notes for our HiveOS and HiveManager updates.