topic Re: Cannot reset an AP230 after failed upgrade to Golden OS version in Aerohive Migrated Content

Cannot reset an AP230 after failed upgrade to Golden OS version

stevekellogg — Wed, 03 Oct 2018 02:21:06 GMT

I can establish a console session but the device is stuck in a loop stating that some files cannot be found and some cannot be removed because there's no space on the device. The loop picks back up again if I press the Reset button. Any suggestions as to how I might fix this problem will be gratefully accepted.

Thanks,

Steve

Re: Cannot reset an AP230 after failed upgrade to Golden OS version

samantha_lynn — Wed, 03 Oct 2018 02:31:37 GMT

If you can call in to support, we can interrupt the boot cycle and run a TFTP Flash with you to move the AP on to a different HiveOS and hopefully stabilize things for you.

Re: Cannot reset an AP230 after failed upgrade to Golden OS version

stevekellogg — Wed, 03 Oct 2018 02:41:26 GMT

Thanks very much. I'm not sure where to find the support phone number but I will look.

Steve

Re: Cannot reset an AP230 after failed upgrade to Golden OS version

samantha_lynn — Wed, 03 Oct 2018 02:44:07 GMT

You can reach us at 866-918-9918.

Re: Cannot reset an AP230 after failed upgrade to Golden OS version

stevekellogg — Wed, 03 Oct 2018 03:13:23 GMT

Thanks - I appreciate the help.

Re: Cannot reset an AP230 after failed upgrade to Golden OS version

stevekellogg — Wed, 03 Oct 2018 03:59:46 GMT

It ended up with an RMA - the flash didn't solve the problem. On the bright side, the support representative was great - very clear and thorough, walking me through setting up the TFTP server and quickly doing what he needed to do through the console session to determine in the end that it wasn't going to work.

Thanks again,

Steve